Program Manager

The Program Manager is the primary client account and relationship manager for KBI-PM, driving business delivery with exemplary client service to maximum benefit for the company in a sustainable manner.

Job Responsibility

Client Management : Responsible for relationship and account management for assigned clients / portfolios

• Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels
• Primary point of contact for all Client communications and coordination of third-party vendor and project needs
• Supports PM-VOC process and works to identify and address opportunities to improve client service

Program Management

• Manages project timelines through all phases of development, from project award and kick-off through close-out
• Ensures that projects are conducted on time, within scope and budget, and meet Client agreed upon quality standards and expectations through cross-functional project team alignment
• Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and / or quality issues to all relevant personnel in the company, and with the Client
• Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.
• Leads cross-functional teams without direct authority by casting a clear vision of project objectives / priorities and motivate the team to achieve them.

Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance, seeking direction and support from PMO leadership as required

Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action.

Gathers stakeholder input and ranks the top project risks in terms of total impact

Assesses and communicates resourcing needs effectively

Business / Financial Management

Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior / Executive Leadership participation and support.

Generates meeting minutes and actions items for follow-up

Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization.

This process includes generating and presenting resulting proposals and change orders to the client as appropriate

• Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments
• Supports PMO with PLF readiness as required. May generate or contribute project-specific information and status updates, and present at scheduled cross-department meetings
• Assists Business Development Department in development of proposals as needed

PMO Support

• Acts as a contributing member of Program Management Organization
• Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement
• Develop and support achieving site goals and objectives (Balanced Score Card)
• Other duties as required

Requirements

• Minimum bachelor’s degree required, preferably in science or related discipline PMP certification (current or planned in the future)
• Minimum 5 years industry experience, with some direct project management experience Familiarity with Good Manufacturing Practices
• Language Ability Proficiency in English required.
• Excellent written and oral communication skills.
• Reasoning Ability Client interface and strong negotiating skills an advantage. Strong attention to detail. Well organized with ability to prioritize multiple tasks Ability to make and meet commitments

Salary Range : $95,000 - 130,000K

Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs.