Customer Service Coordinator

Job Type Full-time Description

Who we are :

Aerzen USA Corporation is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers.

These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others.

We are One Team , and we Empower our team members to be both Inquisitive and Evolutionary .

What We Offer :

Aerzen USA offers a competitive salary; generous health benefits with company HSA contribution; a 401(k) with company match;

a tuition reimbursement program ; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What You’ll Do :

As a Customer Service coordinator, you will be responsible for scheduling onsite service for our customers, creates and processes customer orders for parts and service using our ERP software, Microsoft Navision.

Ensures timely invoicing of service-related orders. Coordinates the shipment of parts to and from customer locations.

Service Scheduling - Schedules and dispatches service technicians as needed to meet customer requirements and manage technician utilization;

Maintains updated information in the electronic service schedule and Navision.

• Service Administration - Creates service orders, reviews time sheets and expense reports and enters the pertinent information into Navision to close service orders in a timely manner.
• Quotations - Provides timely quotations to internal and external customers and identifies the appropriate parts for service visits, service contracts, inspection visits and on-site training.
• Parts Order Entry - Provides timely order fulfillment and maintains regular communication with customers on order delivery dates.
• Materials Management - Plan and coordinate material deliveries and inventory control for the Region.
• Data Integrity - Creates and maintains customer, contact and machine data in CRM system on a regular basis to ensure data integrity is maintained.
• Sales Support - Supports the sales team as well as Aerzen channel partners to maximize aftersales growth.

Requirements

Education : Associate Degree in related Business is preferred.

Experience : 3 to 5 years related customer support experience.

Computer Skills : Proficient in Windows 10, Microsoft Office, and Salesforce. Navision and Business Central is a plus.

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws.

All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment.

Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities.

For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work.

Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.

S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Salary Description $32.00 - $35.00 per hour