Head of Digital (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation).

SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries.

And SMBC is committed to disrupting the US marketplace with ground-breaking products.It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch.

We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY : Think about the last time you logged into your banking application. Did you feel engaged or happy about the experience?

Have you thought about ways you could make your bank experience better? We are looking for creative minds to help us reimagine banking and that can help us build the next generation bank.

A different bank. One that gives consumers the support they need to make better financial decisions.Although we are part of a larger organization our digital bank team is small, nimble, and fast-paced.

This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with user researchers, experience owners, product managers, and developers to drive a design process that works back from the customer.

PRINCIPAL DUTIES AND RESPONSIBILITIES : As the Head of Digital, you will be responsible for leading a team of Product Managers responsible for the Jenius mobile app and website, as well as the strategic leadership to drive the strategy of where Jenius will focus over the next 3-5 years to differentiate and become a leading digital bank within the US.

As a digital bank, you will be accountable for developing the digital channel strategy that helps identify and solve where customer needs and business value intersect.

Accountable for leading the digital channels (mobile and web) to support Jenius Bank strategic agendaAccountable for developing and maintaining the digital roadmap, including near term prioritization of capabilities to align with the product learning agendaGrowing and mentoring a team of Product managers to optimize outcomes with data (quantitative and qualitative) as the foundation of decision makingEstablish business cases for the broader digital strategy and evangelize the digital strategy across Jenius BankPlatforms and technologies (Make, build, buy decisions)Partner with other senior leaders to establish an innovative culture across Jenius Bank with focus on customer centricityAccountable for tracking and reporting of digital channel analytics (app store rating, JD power, etc), including an improvement planPOSITION SPECIFICATIONS : 15+ year of experience in Product Management, Technology and / or Business Analysis.

3+ years of direct leadership and mentoring of Product ManagersDemonstrated experience with leveraging data to establish learning agendas that drive progress toward achieving and exceeding OKRs.

Experience leading cross functional teams through decision-making to achieve optimized outcomes.Preferred Skills / Qualifications : Experience in specializing in digital channels and / or product innovation preferred.

Innovative mindset. Experience with design thinking and / or job to be done methodologies, including implementation into a software delivery plan.

Strong business acumen and understanding of implications, both positive and negative, that the digital experience can have on product P&LsWorking knowledge of web / native app technology stacks and vendors.

Experience working in a highly regulated environment, including navigating the constraints to achieve results while maintaining compliance.

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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