Senior Procedure Writer

About this role :

Wells Fargo is seeking a Senior Procedure Writer to sit with in Commercial Banking Group.

The Senior Procedure Writer will be responsible for collaborating with lines of business, control, and other partners to ensure effective procedures, forms, and reference materials are drafted and published to adequately capture processes, controls, policy alignment, and regulatory requirements.

Identify process gaps and offer alternatives. Responsible for the ongoing maintenance and management of procedures and other web content housed in a centralized content management system.

Actively participate in developing documentation strategy and guidelines. May manage projects related to technical or process implementation.

Write and edit new documentation and update internal team procedures as needed

In this role, you will :

• Lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Review and edit material authored by others
• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Complete quality control assessments of the work performed by team
• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Serve as team lead or escalation point
• Provide guidance to less experienced technical writers
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications :

4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

• Knowledge of Commercial Banking processes and policies
• Demonstrated experience consulting and writing content with subject matter experts
• Control procedure writing experience for different types of controls including manual, quality
• assurance, quality control, and automated controls
• Extensive knowledge and understanding of professional technical writing processes and tools
• Experience with writing style and standard guides
• Experience with OpenText or other content management systems
• Desk procedure writing experience
• Ability to articulate complex concepts in a clear manner
• Ability to manage multiple and competing priorities
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Strong attention to detail and accuracy skills
• Leadership experience

Job Expectations :

• Ability to work additional hours, if needed
• This role is not eligible for VISA Sponsorship
• This position offers a hybrid work schedule
• Willingness to work on-site in one of the listed locations
• Location : Charlotte-Concord-Gastonia, NC-SC; Dallas-Fort Worth-Arlington, TX; Minneapolis-St. Paul-Bloomington, MN-WI;
• Phoenix-Mesa-Chandler, AZ;

NBMBAA

Posting End Date : 3 Oct 2024

3 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.