Client & Sales Support Specialist

About Us : At AlphaGraphics we are dedicated to delivering exceptional service and

innovative solutions to our clients. We pride ourselves on our commitment to excellence and

our collaborative, dynamic work environment. Join us and be a part of a team that values

your skills and offers opportunities for growth and development.

Job Description : We are seeking a highly motivated and detail-oriented Client Support

Specialist to join our team. The ideal candidate will be passionate about providing

outstanding service to both our clients and the rest of our team. Candidates who possess

strong problem-solving skills, are highly organized, and have a bright personality will excel in

this role. As a Client Support Specialist, you will be an important piece to our team, fielding

questions from clients and assisting our sales team with projects, while maintaining the

upbeat culture that AlphaGraphics South Charlotte has become known for.

Key Responsibilities :

Collaborate with sales team on opening job tickets

Log, file, and complete post-project documents and proofs

Direct clients via phone and email the correct department regarding the nature of

their project or business

Assist walk-in traffic with order redemption, payment, and processing

Maintain a high level of client satisfaction by providing an enjoyable experience and

build strong relationships

Document client interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken

Provide product and service information to clients, including updates on new features

and functionalities

Follow and complete all client support strategies and initiatives

Stay updated on company products, services, and policies to provide accurate and

current information to clients

Identify and escalate priority issues to the appropriate teams

Qualifications :

High school diploma or equivalent; a bachelor's degree is preferred

Proven experience in a customer service or client support role

Excellent communication skills, both written and verbal

Strong problem-solving and critical-thinking abilities

Ability to multitask and manage time effectively in a fast-paced environment

Proficiency in using customer support software and CRM systems

A positive, up-beat attitude, and a commitment to providing exceptional client service

Ability to work with various teams across the organization

Attention to detail and strong organizational skills

Must successfully pass background check and drug screening

Benefits :

Competitive salary and benefits package

401(k)

Monthly bonus plan

Opportunities for professional growth and development

A fast-paced, collaborative, and open-door policy work environment

Health, dental, and vision insurance

Paid time off and holiday pay

In-depth training and support throughout the duration of employment

How to Apply : If you are passionate about helping clients and have the skills and

experience we are looking for, we would love to hear from you! Please apply now!

AlphaGraphics South Charlotte is an equal opportunity employer. We celebrate

diversity and are committed to creating an inclusive environment for all employees.

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
30+ days ago