IT Operations Analyst, Infrastructure Network
About the Role
The IT Operations Analyst will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.
Responsibilities
- Handles task-based queue or work completed tickets in the order which received and / or based on criticality.
- Provides hands on support for installations and troubleshooting local infrastructure issues.
- Will assist Sr. Engineers with designing and implementing new solutions.
- Will assist in maintaining and updating documentation.
- Administers onsite and remote assistance as needed.
- Participates in planning, daily stand-ups, backlogs sessions.
- Performs other duties and / or special projects as assigned.
- Identifies areas of opportunity to improve our service offering.
Basic Qualifications for Consideration
- Bachelor’s Degree or equivalent working experience
- One year networking and hands-on experience in the following areas :
- Routing & switching
- Firewalls (ASA)
Preferred Qualifications for Consideration
- Load balancer troubleshooting experience.
- Firewall (Pao Alto)
- CCNP certification id desired or equivalent that demonstrates solid understanding of networking protocols.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions :
Tethered work : Enjoy the convenience of working from home while living within an easy travel distance to the Conduent location where the work is being performed (distance varies based on location and job).
Working For You
Perks and rewards designed for you :
- Health and Welfare Benefits : Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings : We will support you as you save for your future.
- Career Growth Opportunities : We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid time off : We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment : We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.