Communications Specialist

The Communications Specialist will play an instrumental role in crafting clear internal communications, specifically focused on Ascensus’ Service & Operations (S&O) organization.

This role will partner with Ascensus’ Chief Operating Officer and the S&O leadership team, using internal communications to manage change, inform, and engage.

This role will report to the VP, Brand & Communications.

Job Functions, Essential Duties, and Responsibilities

• Deliver writing and editing support for leader and associate communications with a focus on change management.
• Manage editorial process and ensure effective message planning and dissemination.
• Communicate effectively and build strong relationships with internal teams.
• Support production of internal meetings in the COO / S&O organization, including the flawless execution of logistics, content generation, and creation of post-meeting cascades.
• Produce written materials, focusing on formatting, brand consistency, proofreading, graphic appeal, and editing / reviewing to ensure quality.
• Determine the necessary cadence of standard and event-driven internal communications, utilizing all appropriate communications channels virtual meetings, email, newsletters, intranet, etc.
• Protect, secure, and properly handle all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and / or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Model Ascensus’ Core Values of People Matter. Quality First. and Integrity Always. in actions on a day-to-day basis, showing support of our organizational culture.
• Assist with other tasks and projects as assigned.

Experience, Skills, Knowledge Requirements

• Experience providing input on communications strategy and delivering communications specific to change management.
• Experience working with and writing for executives.
• Experience providing collaborative support for strategic internal communications initiatives.
• Exceptional writing and editing skills. Strong attention to detail relating to material accuracy, consistency, grammar, and spelling.
• Excellent organizational, time management, planning, and project management skills. Ability to meet deadlines consistently.
• Skilled at writing for different communications channels, including writing talking points, emails, and digital content.
• Proven ability to take direction and translate organizational goals into action.
• Ability to foster professional relationships that result in consistent and courteous communication with clients and colleagues.
• Strong verbal communication skills.
• Independent and proactive thinker adept at setting goals, prioritizing, and making decisions.
• Ability to incorporate effective graphic standards into communications and maintain corporate brand guidelines.
• Ability to multi-task and work on several large projects at one time.
• Experience working with Microsoft Office Product Suite, (Word, Excel, PowerPoint), Office 365 applications, SharePoint, Zoom, video editing software (iMovie), and Adobe Professional applications preferred.
• Bachelor’s degree in communications, marketing, or a related field required.
• A minimum of 7 years of internal communications experience in a fast-paced corporate environment required.
• Financial services industry experience preferred, but not required.

Leadership Skills

• Skilled writer with a passion for storytelling and content development.
• High comfort level engaging and partnering with a variety of internal clients, including executives.
• Strives for excellence in all aspects of project implementation and detail-oriented.
• Proactive mindset and a self-motivated team player who is comfortable working in a fast-paced environment.

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