Customer Support Specialist

Customer Support Representative

Who We Want :

Are you driven and competitive yet still interested in making a difference in the world? This is an excellent opportunity to become part of a successful, fast growing healthcare tech company that is revolutionizing emergency medical care for children and adults on a national / international level.

Who We Are :

Pediatric Emergency Standards Inc. is the innovator of the award-winning Handtevy Pediatric Resuscitation System. The Handtevy System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to be used to treat the critically ill or injured pediatric patient.

We empower healthcare providers to rapidly and accurately respond to emergent calls with ease while reducing medical error and improving quality of care for all patients.

Responsibilities :

In this Customer Support Specialist role, you will be responsible for but not limited to :

• Serve as the day-to-day contact for incoming phone calls and route them to the appropriate contact.
• Daily review CRM cases and route them appropriately for resolution.
• Use the proper methods and tools to provide accurate, valid, and complete information to the customer.
• Professionally handle customer concerns, provide appropriate solutions and direction, and follow up to ensure resolution.
• Maintain and develop customer success strategies and best practices.
• Effectively communicate with team to understand customer needs, maximize retention and growth.
• Keep records of customer interactions using the CRM.

Education / Skills Required :

• One year of prior customer service experience preferred
• Bachelor’s Degree preferred
• Knowledge of (prior use preferred) of; MS Office (Word, Excel, PowerPoint & Outlook), Salesforce
• Self-motivated with a desire to achieve results
• Professional demeanor and exceptional phone presence
• Aptitude to learn quickly, apply your learning and grow professionally
• Active listener and articulate communicator
• Ability to understand customer needs and respond with empathy and patience.
• Highly organized with excellent time management skills
• Written communication skills
Work Location :
• Davie, FL
• Davie, FL
• Full Time

We are an Equal Opportunity Employer and a Drug-Free Workplace

Flexible work from home options available.