Kids Club Team Member

Job Title : Kids Club Team Member

Company : Bears Fit

Directly Reports to : Operations Manager

Department : Operations

JOB SUMMARY

Welcome to the Kids Club Team at Bears Fit. You have been selected to play an integral role in providing an exceptional childcare experience for our members and guests, and in doing so, contribute to the overall success of the company.

Our Kids Club Team is patient, attentive, and provides a fun and safe experience for the children they oversee.

ESSENTIAL DUTIES & RESPONSIBILITIES

As a Kids Club Team member, you will be responsible for :

• Welcoming parents and children to the Kids Club
• Interacting with the children to ensure they have a pleasant experience
• Cleaning toys and surfaces during each shift
• Explaining and enforcing our Kids Club policies to parents
• Taking payment before children are dropped off and updating billing as needed
• Signing up new members on recurring services
• Calling or locating parents for diaper changes or behavioral issues
• Providing constant care to eliminate accidents, injuries and unhappy children
• Completing Behavioral Reports and Accident Reports, as needed
• Assisting members and guest with all inquiries and concerns
• Reporting all issues in timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Assisting other departments when necessary
• Attending all required meetings

WORK SCHEDULE

Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Special events, promotions, and other demands will require some early mornings, late nights and weekends.

Employees are required to keep their availability up to date for each day of the week, request time off at least 2 weeks in advance and notify the Operations Manager of any shift changes or swaps.

REQUIRED QUALIFICATIONS :

1) Knowledge, Skills & Abilities :

• General understanding of Fitness Industry
• Ability to work with computers
• Excellent customer service and interpersonal communication skills
• Must be a team player
• Adhere to meal and rest break periods and must clock in and out for all shift times
• Experience with children
• Reliable transportation
• Flexible availability
• Demonstrate a positive, open and cheerful attitude
• Reliable, dependable, and accountable to themselves and the organization
• Passion for fitness

2) Minimum Certifications / Education :

Must complete company HR trainings

3) Physical Requirements :

• Must be able to lift 45 pounds
• Typing, using the telephone and computer mouse
• Frequent sitting, standing, walking, and stair climbing

This position description intends to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Benefits

• Complimentary club membership
• In club discounts
• Sick leave

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.