Manager of online admissions

The Online Admissions Manager will provide oversight and direction to the Online Admissions team as well as leadership in optimizing enrollment function, processes, and workflow.

Working with the Online Education Director, Corporate Director of Admissions, and Marketing Director - Online Education, develop and manage strategy for achieving enrollment goals.

Position is located at PMI Mesa (East Valley) Corporate office.

We are seeking a dynamic and experienced Manager of Online Admissions to join our team. The ideal candidate will lead the admissions team, develop strategic plans, and ensure a seamless admissions process for prospective students.

This role requires a strong leader with a deep understanding of the online education landscape.

ESSENTIAL FUNCTIONS

• Manage and retain accountability for the day-to-day operations for Online Admissions.
• Effectively manage workflow as determined by enrollment cycles.
• Create and implement progressive recruiting methods, techniques, and materials, including the effective use of technology.
• Hire, onboard, and train new Online Admissions Representatives.
• Lead, motivate, and coach the performance of each representative through call monitoring and training.
• Regularly compile admissions data, analyze trends, and make recommendations on new enrollment strategies or workflow solutions.
• Generate reports and establish a cadence of distribution to communicate departmental results to the Online Education Director and the Corporate Director of Admissions.
• Work with marketing to analyze lead flow trends and recommend adjustments.
• Responsible for the successful enrollment of new students and former PMI graduates.
• Streamline admissions workflows through application of best practices as well as systems solutions when necessary.
• Work collaboratively with the greater Online team, particularly with Financial Aid, the Registrar, Student Services, and Academics to ensure a streamlined and seamless student experience across the student life cycle.
• Attend Online leadership meetings providing the expertise and admissions perspective on enrollment services, policies, and procedures as it fits in to the greater student life cycle.

MINIMUM QUAIFICATIONS

• Bachelor's degree in business, education, communications or related field.
• Excellent verbal and written communication skills.
• Five (5) years of prior management experience in an admissions environment.
• Proven leadership competencies in customer service and quality assurance.
• Sales and / or admissions expertise (private, proprietary school experience preferred).
• Successful background in corporate training or coaching.
• Excellent computer skills, including proficiency in MS Outlook, Excel, PowerPoint, and prior experience with Lead Management / Database software.
• Any equivalent combination of training, education or experience that meets the minimum qualifications.

Preferred Qualifications :

• Experience in online education admissions.
• Knowledge of accreditation and compliance requirements.
• Familiarity with digital marketing strategies.

Attributes :

• Professionalism and ethical standards.
• Excellent interpersonal skills and customer service orientation.
• Ability to work collaboratively and across departments.
• Strong analytical and problem-solving abilities.
10 days ago