Patient Experience Coordinator

Company Description

Energy in Motion is a holistic wellness clinic located in downtown Shawnee, Kansas. We are dedicated to helping patients achieve total health through the use of cutting-edge technology and world-class treatments. Dr. Kile Kaspar has been providing personalized care in a caring and peaceful environment for 15+ years.

Role Description

This is a full-time on-site role for a Patient Experience Coordinator at the Energy in Motion clinic. This person is the first impression of our office and makes each patient feel special. They will play a crucial role in facilitating communication between the doctor and patients, ensuring a positive and seamless experience. A self starter who can multitask while maintaining an optimistic attitude helps our team maintain its 5-star reputation.

35-40 hours per week. Office hours are :

Monday-Thursday : 9am to 5pm (lunch 12pm to 2 : 30)

Friday : 9am to 12pm

Responsibilities

• Fulfill front desk duties : open / close office, manage phones, greet & direct visitors
• Maintain daily schedules and patient files
• Follow check-out procedures for patients, collecting payments, seeking feedback, and setting follow up appointments
• Verify insurance benefits for a subset of services
• Educate patients about products and services that enhance their lives
• Keep office organized through email management, mail sorting, scanning, returning calls and maintaining inventory
• Manage social media accounts to boost awareness of services and patient success stories
• Assist other teammates as needed, including helping apply red light medical lasers to patients (paid light therapy training provided)

Qualifications

Compensation is determined on an individual basis depending on previous experience and skillset.

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