Security Operations Manager

Job Description

Job Description

Location : Nashville, TN

Job Type : Full Time

Company Overview

We are partnering with a Custom Integration Technology Company, located in Nashville, TN. Since 1968, their goal has been to embrace advanced technology, strategic integration, and thoughtful design.

They are on a mission to protect people and property while simplifying life with every system-every time.

Why Join Them? This integrator offers a unique opportunity to be part of a dynamic team that values integrity, innovation, and customer service.

As a growing company, they are committed to creating an environment where employees can thrive both personally and professionally.

If you’re looking for a role where you can make a real impact, manage a team, and help shape the future of residential security solutions, this company is the place for you.

Position Overview : This integrator is seeking a Security Operations Manager to oversee and optimize the day-to-day operations of their residential security division.

This role is pivotal in ensuring that customer needs are met with precision and efficiency. The ideal candidate will have a strong background in security technology, exceptional organizational skills, and the ability to lead a team of security technicians.

This is a customer-facing role that requires excellent communication and problem-solving abilities.

Responsibilities

• Oversee the scheduling and management of security technicians, ensuring that all service calls are handled efficiently and effectively
• Act as the primary point of contact for residential security clients, troubleshooting issues over the phone and dispatching technicians when necessary
• Maintain a high level of customer satisfaction by ensuring timely and accurate communication with clients regarding their security systems
• Collaborate with the warehouse manager to ensure that all necessary equipment is available for scheduled jobs
• Develop and implement processes to improve operational efficiency and team performance
• Monitor and maintain quality assurance standards, ensuring that all installations and service calls meet this integrator’s high standards
• Work closely with the VP of Operations to align the security division’s goals with the company’s overall objectives

What They’re Looking For

• Experience in Security Technology : A background in security troubleshooting or as a security technician is essential. Familiarity with technologies such as Qolsys, 2Gig, DMP Digital, Ademco panels, Interlogix Concord, DSC Panels, Telegard M2M, EMP, and alarm.com is preferred.
• Customer-Focused Mindset : This role requires someone who is pleasant, decisive, and organized. The ideal candidate should be able to handle customer inquiries with professionalism and resolve issues efficiently.
• Leadership and Team Management : Experience in leading and scheduling security technicians is critical. The candidate should be able to motivate and manage a team to ensure high performance.
• Detail-Oriented : The ability to maintain accurate records, manage schedules, and ensure all tasks are completed to a high standard is crucial.
• Proactive Problem-Solving : The candidate should not wait for problems to be brought to them but should actively seek to address potential issues before they escalate.

Physical Demands

Physical requirements include standing, sitting, walking, bending, climbing, reaching, and lifting up to 80 lbs

Benefits

• PTO and company holidays
• Simple IRA with company matching
• Health, Dental, Vision Insurance
• Life insurance and company provided equipment

Compensation

$48,000 - $58,000 Based on Experience

Schedule

• Full-time, Monday to Friday, 7 : 00AM - 4 : 00PM
• No on-call or weekend work required
• Working out of the new office in Brentwood, TN

Employment Type :

This is a full-time, permanent position. Relocation assistance may be considered for the right candidate, particularly those already interested in relocating to the Nashville area.

Powered by JazzHR

Ys78sbfhaT