Description
Responsibilities
- Utilizing service data to establish, in cooperation with the General Manager, metrics for each job type and functional area of operations that ensure that goals and standards are met.
- Continuously review and revise metrics to reflect the latest operations and performance data.
- Developing approaches for utilizing non-dedicated service providers and testing various mixes of dedicated and non-dedicated service delivery.
- Utilizing service data to estimate daily, monthly and annual service demand and maintaining an up-to-date trip grid / matrix showing expected service demand by day, hour and month.
- Forecasting required workload applying forecasting models to the historical information in order to predict the future workload.
Isolating trend rates and seasonal patterns in monthly volumes which are then broken out to weekly, daily and interval levels.
- Calculating the staff requirements based on forecasts and factors that include but are not limited to : shrinkage, AHT, staff productivity, attrition, hiring timeframes, aspects of load limits and load balancing.
- Researching the latest operations and technology innovations in ADA paratransit and considering applicability to the MBTA RIDE system.
- Working with the Dispatch and Scheduling Manager to analyze current run structure performance and ability to meet service demand.
Develop and test revised run structures for the dedicated service providers.
- Maintain running list of capacity plan assumptions and factors (productivity, etc )
- Collaborate with General Manager, vendors, RIDE staff, and paratransit experts to define and fine-tune overall run operations strategy (speeds, route factors, by geography, by provider, and time period.
- Work with Dispatch and Scheduling Manager and Reservations Manager to track and manage daily service provider performance : interaction with vendors to supply drivers.
- Creation of formal post-mortem analyses on a regular basis to modify workforce management and capacity plan as needed.
- Conduct and manage weekly performance and future capacity planning sessions with RIDE staff and Vendors.
Qualifications
- Minimum of three years of experience managing teams and owning the development of workforce management for a medium-sized or large organization
- Thorough understanding of all three operations functional areas, as well as deep paratransit industry experience
- Proficiency with paratransit scheduling software (and preferably StrataGen ADEPT)
- Deep understanding of data analytics including forecasting, dynamic modelling, and statistics
- Demonstrated critical thinking ability and leadership.
Alpha Data Services, Business Analysis Practice Manager
We are looking for an experienced Business Analysis Practice Area Manager to lead our Alpha Data Services (ADS) business analyst team. Managing Director - Alpha Data Services Practice Manager. The ADS Business Analysis Practice Area Manager will help establish a mature, knowledgeable, high-functioni...
Financial Planning and Analysis (FP&A) - Manager
Our Performance Improvement services include Finance Transformation, Financial Planning & Analysis, Integration & Carve Out Services, Shared Services Optimization, Operations & Supply Chain, Program & Change Management, and Profit Enhancement. Experience within one or more of the fol...
Financial Planning & Analysis (FP&A) Manager
Financial Planning & Analysis (FP&A) Manager. The FP&A Manager is a key member of the finance team, providing financial insight and analysis to support the organization's decision-making process, manage and improve key financial processes, concentrate on P&L performance, and create h...
Business Planning & Analysis - Senior Manager
Business Planning & Analysis - Senior Manager. Our Business Performance Improvement solution is seeking a Senior Manager to join our growing team. As a Senior Manager, you'll partner with our clients to identify and manage finance transformation opportunities. You excel at identifying opportunit...
Senior Manager, Finance, Planning and Analysis (FP&A)
Senior Manager, Finance, Planning and Analysis (FP&A). Verve is looking for a Senior Manager, FP&A, to join our growing team. Provide business support to teams to develop and monitor key planning assumptions, ensuring cross-functional alignment and transparency. ...
Manager, Area, Cs-evening Event, Facilities Management & Planning, Custodial Services
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, m...
Service Analysis & Planning Manager
Utilizing service data to estimate daily, monthly and annual service demand and maintaining an up-to-date trip grid/matrix showing expected service demand by day, hour and month. Work with Dispatch and Scheduling Manager and Reservations Manager to track and manage daily service provider performance...
Financial Planning and Analysis Manager
Skills:Financial Analysis, Financial Planning, Hyperion, Forecasting, Financial Reporting, Managing, Financial Statements, Planning, Financial Systems Analysis, Mergers/Acquisitions Experience:Manager6 year(s). ...
Financial Planning & Analysis Manager
As the Financial Planning & Analysis Manager, you will partner with the CarOffer team in driving decision-making and results through detailed financial analysis and modeling. The FP&A team is looking to hire an experienced, highly motivated Financial Planning & Analysis Manager, to help ...
Financial Planning & Analysis Manager
As the Financial Planning & Analysis Manager, you will partner with the CarOffer team in driving decision-making and results through detailed financial analysis and modeling. The FP&A team is looking to hire an experienced, highly motivated Financial Planning & Analysis Manager, to help shape the fu...