In-House Service/Repair Technician

Description

Job Summary :

As a Service Technician, you are vital in maintaining Teledyne FLIR's world-leading position in premium solutions products.

You will be responsible for performing service operations including diagnosis, repair and troubleshooting functions, which will result in the successful repair and maintenance of Teledyne FLIR products.

Under limited supervision, this person will perform set-up and calibration of all premium products and accessories. Repetitive and routine as well as intermediate tasks, using a computer, its peripherals, calibration software and various measuring devices will be performed.

Updating of service-related forms etc. will be carried out as required. Determines and may assist in developing methods and procedures to control or modify the customer service process and continued process improvements.

This technician will also assist internal and external customers (via in-person, phone, email, etc.) to resolve service-related issues.

The Job in Plain Text

• Conduct routine repair, diagnosis, service, support, and upgrades to all Solutions products.
• Develop standard repair and maintenance procedures which will be documented to company and ISO 9001 standards.
• Assist Engineering in development and implementation of system upgrades and new product implementation. Provide detailed product feedback so that corrective action can be implemented.
• Train other technicians in the proper use of assembly / test fixtures and product handling
• Provide troubleshooting, phone / email support, and repair support for customers
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Technician will also be required to carry out any other duties as may be reasonably requested by the company from time to time which may include temporary assignments to other product lines or departments
• Ability to take initiative and solve problems independently with little supervision

To be ready to take on this role we would love if you have

For us, it is more important to have the right person onboard and we are willing to tailor the role to fit your level of experience.

But for you to contribute we think you should at least have :

• Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
• A degree in electronics is considered an advantage or prior work experience in a related field
• Works well under pressure
• Must have strong Communication Skills oral, written & listening to ensure effective communication with team members, customers, and organizational leadership.
• Responds well to internal and external customer needs

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.

S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.