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Guest Experience Host

Guest Experience Host

CAMPMinneapolis, MN, US
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Guest Experience Host

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team! The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.

Core Responsibilities

Immersive Performance & Guided Play

  • Deliver Performance : Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
  • Facilitate Play : Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.
  • Host & Direct : Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.
  • Adapt & Engage : Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.

Retail Sales & Customer Experience

  • Drive Sales : Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
  • Magical Service : Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
  • Personal Shopping : Customize personal shopping experiences based on family interests and what they'd like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
  • Build Loyalty : Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.
  • Operations, Maintenance, & Team Support

  • Setup & Breakdown : Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
  • Store Readiness : Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
  • Back of House : Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
  • Cleanliness & Safety : Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
  • Team Collaboration : Communicate customer / store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.
  • Position Details & Requirements

    Compensation : $17.00 / hr

    Hours / Availability : This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 6?8 hours. Must be able to work at least one weekend day / week, ideally both. AM and PM shifts available.

    Mandatory Requirements : Must be 18 years of age or older. Must be local to the area. Must be authorized to work in the United States.

    Required Skills : Energy, enthusiasm, and a guest-first mindset. Passion for selling and working with people. Prior experience in retail, child-care, child development / education, or performing arts. Patience, warmth, joy, and humor.

    Physical Demands : Ability to be on your feet for up to 8 hours, continuously moving around the store. Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).

    Employee Perks : Employee Assistance Program, 20% off merchandise, 1.5 x pay on six specific holidays.

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    Guest Experience Host • Minneapolis, MN, US

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