HA Operations Support Specialist

Position Summary :

The Field Operations Support Specialist is responsible for providing on-the-ground and remote support to ensure smooth execution of field operations, coordination of logistics, and technical support.

This role is essential in maintaining effective communication between the field team and management, ensuring high-quality service, and optimizing field operations for efficiency and safety.

Key Responsibilities :

Operational Support :

• Assist field teams in the setup, maintenance, and troubleshooting of equipment and technology used on-site.
• Coordinate with the Field Operations Manager to schedule and deploy resources effectively.
• Monitor and report daily operational activities and address any issues as they arise.
• Maintain records of field activities, including team assignments, equipment use, and project statuses.

Logistics and Inventory Management :

• Coordinate transportation, tools, and equipment needed for field projects.
• Track and manage inventory of equipment and supplies, ensuring that field teams have the necessary resources.
• Assist with logistics planning to support field projects, including scheduling, procurement, and vendor relations.

Communication and Coordination :

• Act as a liaison between field teams and the home office to relay information, updates, and any operational challenges.
• Develop and maintain relationships with field team members to foster open communication and a positive working environment.
• Provide real-time updates to management on field progress and escalate issues when necessary.

Compliance and Safety :

• Ensure field operations are conducted according to safety and regulatory standards.
• Conduct regular safety checks and provide feedback to improve protocols and prevent incidents.
• Assist in training field staff on safety and operational procedures.

Documentation and Reporting :

• Document field activities, job status, and other relevant data in company databases.
• Prepare and submit routine and ad-hoc reports to the Field Operations Manager.
• Assist in the analysis of field data to identify trends and suggest process improvements.

Qualifications :

Education and Experience :

• High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Logistics, or a related field preferred.
• 2+ years of experience in a field support, logistics, or operational support role.

Skills :

• Strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and familiarity with database systems.
• Ability to troubleshoot technical issues and learn new software or equipment as needed.

Physical Requirements :

• Ability to travel to various field sites as required.
• Capability to lift, move, and set up field equipment as needed.

Competencies :

• Problem-Solving : Identifies and addresses issues promptly, finding practical solutions under time constraints.
• Communication : Maintains clear, concise communication across different teams and levels of management.
• Adaptability : Able to quickly adapt to changing field conditions and operational demands.
• Teamwork : Works collaboratively with field teams and internal departments to achieve common goals.

Benefits :

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holiday leave
• Professional development opportunities

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