Unit Description
Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!
Sodexo has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to patient experience to join our team at UMASS Memorial Medical Center , a 230-bed acute care full-service teaching hospital located in Worcester, MA .
The selected candidate will provide behavioral training and skills development to department and hospital teams. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.
Hours are generally Mon-Fri 9a-5p (hours may vary per needs of business).
Responsibilities
- Rounding with existing patients, families, and Nursing personnel in facility
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
We are looking for candidates who can :
- Implement performance improvement and quality assurance programs targeted to improve customer satisfaction.
- Interact with patients and the nursing staff.
- Service Recovery
- Customer Service Training for our front-line staff
- Conducting patient ready room inspections and patient surveys
The ideal candidate will have the following :
- Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
- Previous experience working in a high-volume facility
- Strong management skills, preferably in health care but not necessarily if you are also a dietitian
- 2-4 years of management experience preferred
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
Learn more about the general tasks related to this opportunity below, as well as required skills.
Basic Management Experience - 2 years
Basic Functional Experience 1 year experience in Service Recovery role at large hospitality or hospital environment
Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.
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