Major Function :
A nonexempt, clerical position that supports the daily activities of the medical offices / centralized scheduling. Tasks may include greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals.
This position answers telephone calls in a prompt, courteous, and professional manner. Addresses the call by responding to the inquiry, scheduling an appointment, or transferring the caller to the appropriate personnel.
May initiate a triage task for response by medical personnel as needed per protocol. Coordinates reminder calls to all patients scheduled for the following business day as needed.
Schedules patient studies recommended by provider(s) as needed. Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices.
Collects payments from patients and reconciles daily cash reports.
Education & Experience :
- High school diploma or equivalent.
- One year of experience in customer service or reception preferred.
- Experience in a medical practice or health care environment strongly preferred.
- Completion of Medical Terminology Course strongly preferred.
Certification / Licensure :
N / A
Knowledge & Skills :
- Knowledge of medical terminology and organization services.
- Knowledge of individual responsibilities to accurately direct callers.
Physical Requirements :
The conditions described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job :
Lifting
50lbs O Crouching O Reaching O Carrying O Hearing C Walking O Pushing O Talking C Vision C
Environmental Conditions :
Noise F Varied Temperatures N Cleaning Agents O Noxious odors N Patient Exposure O Operative Equipment O
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