Patient Representative (multiple openings)

Posting Summary

University Correctional Healthcare, operating within Rutgers, The State University of New Jersey, is seeking a Patient Representative, located in Trenton, NJ

Under immediate supervision of the Quality Improvement Specialist Ombudsman, investigates and problem solves grievances raised by incarcerated persons, issues raised by family or friends of inmates, and issues raised by the New Jersey Department of Corrections or other officials of the State of New Jersey concerning matters related to medical, mental health, and / or dental treatment

Responsibilities include the following :

• As the Patient Representative, investigates and problem solves issues raised by inmates, family, friends and / or advocates concerning issues related to medical, and / or dental treatment at the facility.
• Finalizes investigation with a written report to be distributed according to policy and procedure.
• Maintains daily work logs that summarize activity for monthly and yearly reports.
• Provides follow-up on all grievances with merit to ensure problem resolution and propose systemic solutions to remedy problems.
• Develops monthly grievance reports as assigned by the Quality Improvement Specialist Ombudsman

Position Status Full Time Hours Per Week 37.50 Daily Work Shift Day Work Arrangement This position requires a full onsite work arrangement FLSA Exempt Grade 18S Position Salary Annual Minimum Salary 51169.

00 Annual Mid Range Salary 60954.00 Annual Maximum Salary 71835.00 Standard Hours 37.50 Union Description HPAE 5094 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Certifications / Licenses Required Knowledge, Skills, and Abilities

• Bachelor’s Degree, preferably in behavioral or social sciences, plus a minimum of two (2) years of experience in a hospital or other institutional health care setting with direct patient contact.
• Valid Driver’s License is required. Must possess own vehicle or alternative means of transportation from one site to another.
• Equivalent experience, education and / or training may be substituted for the educational requirements

Preferred Qualifications Equipment Utilized Physical Demands and Work Environment Special Conditions Must be approved by the Department of Corrections (DOC) and adhere to all DOC requirements