Support Services Coordinator

Posting Summary

Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator.

The Support Services Coordinator in the Office of the Newark Registrar will report to the Assistant Registrar. Major responsibilities include and are not limited to :

• Provide veteran student certification and Dept. of Veteran Affairs policy / procedural analysis and research;
• Assist with student registrations on all levels graduate, undergraduate and visiting students;
• Process all withdrawals, Leave of Absence, school to school and re-enrollment applications for all of the undergraduate and graduate deans;
• Assist with general transcript, verification and diploma processes and mailings;
• Assist with all grade changes, coding, prefixing, transfer work and roster submissions;
• Assist with all inquiries as they relate to special populations, including, and not limited to, high school programs, veterans, athletes, consortiums, and cross-registration with NJIT / RBHS;
• Monitor all Salesforce cases, emails, and phone inquiries and delegate as needed;
• Work as a team lead for the office, cross-trained on all Registrar functions;
• Assists with general office duties within the Newark Registrar’s office.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement Consistent with the current application of Rutgers Policy 60.

3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement.

Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

FLSA Nonexempt Grade 04 Position Salary Annual Minimum Salary 57356.00 Annual Mid Range Salary 71372.00 Annual Maximum Salary 85388.

00 Standard Hours 37.50 Union Description URA-AFT Administrative Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience

• Requires a Bachelor’s degree in a related field, or an equivalent combination of education and / or experience
• Must have experience as a Veteran Affairs (VA) School Certifying Official or have worked in a Veteran Affairs Department at an institute of higher education
• Requires a minimum of two years relevant experience in an administrative function, good communication and interpersonal skills, and computer literacy experience within a large University Student Services office

Certifications / Licenses Required Knowledge, Skills, and Abilities

• Outstanding oral and written communication skills
• Advanced proficiency with Microsoft Office Suite (Word, Access, Excel, Access) or comparable products
• Ability to handle a wide variety of tasks simultaneously and maintain calm under pressure
• Sustained attention to detail while maintaining awareness of important priorities
• Regularly take initiative and always follow through independently
• Ability to manage time and projects in order to complete work thoroughly and on time
• Ability to interact effectively with very diverse people and with a wide range of stakeholders students, alumni, faculty, outside constituents, and university officers

Preferred Qualifications

• Knowledge of computer software
• Familiarity with Microsoft office products
• Student Records Database (SRDB)
• Adobe
• Salesforce
• Tableau

Equipment Utilized Physical Demands and Work Environment

Able to lift up to 25 lbs.

Special Conditions