The Aloft and Element Arundel Mills BWI Airport is looking for an enthusiastic hotel assistant front office manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us.
You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards.
Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities :
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Handle the front desk budget and order office supplies as needed
- Lead operations at the front desk and make sure guests have an exceptional stay
- Gather financial information and generate occupancy reports for the general manager
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Qualifications :
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- Prior hospitality experience of 1 year is required for this position
- High school diploma or equivalent certification required (GED)
- Possess excellent management skills, communication skills, and multitasking skills
- Bookkeeping skills and experience with MS Office a plus
- Marriott experience preferred
About Company
Find the sweet spot between eclecticism and comfort at Aloft Arundel Mills BWI Airport. Situated minutes from BWI Airport and Fort Meade, our hotel offers the things you need for an exceptional and inspiring stay with onsite dining paired with live music, loft-style guest rooms, fitness facilities, and 540 square feet of versatile event space.
Discover balance at Element Arundel Mills BWI Airport. Our Hanover, MD hotel is located minutes from BWI Airport and Maryland Live! Casino.
Get your shopping done at the nearby Arundel Mills Mall, or discover our local nearby breweries. Flying to BWI? Our complimentary airport shuttle can get you to and from the airport.
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