Housekeeping Supervisor

Overview

Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft.

of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area.

Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests.

We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! Come Grow With Us! Pyramid Global Hospitality is an industry leading and growing global hotel management company.

We are seeking an PM part-time busser to grow along with our company, and to be a part of the culture that puts its people first! We are looking for a customer service professional who is passionate about hospitality and specifically creating a top notch experience for all of our guests through back of the house service in food and beverage.

This is an opportunity to combine your can do attittude with a passion for service. If this describes you and you love what you do, we are interested in talking to you.

Purpose and Performance Goals : The purpose of this job is to perform the duties of Inspector / Inspectress in accordance with company standards for satisfactory performance.

Job Description : To follow instructions of the Executive Housekeeper and / or the housekeeping manager in order to maintain company standards of cleanliness throughout the rooms section of the hotel.

To supervise the section housekeepers and section housekeeping aides (housepersons) assigned to the housekeeping team. To relay information concerning the status of rooms to and from the housekeeping office as well as the front desk.

The essential duties and responsibilities of this position include the following (other duties may be assigned) : 1. Assigns work to Housekeeping staff and trains staff in housekeeping duties.

2. Addresses guests complaints regarding housekeeping service of equipment. 3. Reports need for room repairs to housekeeper.

4. Examines carpets, drapes, and furniture for stains, damage or wear. 5. Checks and counts linens and supplies and communicates needs to housekeeper.

6. Records inspection results and informs Housekeeping staff of inadequacies. 7. Verifies staffing is appropriate for business levels.

8. Operates hotel property management system. 9. Handles lost and found inquiries and all pertinent procedures. 10. Checks vacant, expected departure and discrepant rooms.

11. Issues and inventories keys. 12. Communicates with appropriate departments when necessary. 13. Conducts pre-shift meetings.

14. Cleans rooms and assists in laundry when necessary. 15. Inspects linen closets, storage areas. Supervisory Responsibilities : Directly supervises hourly employees in the Housekeeping.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience : High School Diploma or GED required. Must have at least one year housekeeping experience, and one year supervisory experience, or equivalent combination of education and experience.

Language Skills : Must be able to communicate clearly with guests, customers, supervisor and fellow employees. Reasoning Ability : Must be able to analyze routine data to make appropriate judgements regarding the process of inspecting / cleaning guest rooms and supervisory duties.

Physical Demands : Must be able to push / pull / lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers.

Requires walking, sitting, crouching, kneeling, standing. Hours : Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and / or overtime.

Also, depending on the season, hours may be reduced at any time.