Senior Employee Relations Specialist

Job Type

Full-time

Description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss.

At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person's journey through loss is unique, and we are committed to providing compassionate and personalized support.

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience.

Backed by our national strength and our local partners' role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

The Senior Employee Relations Specialist is responsible for performing HR related duties on a professional level and works closely with HR and Operations leadership in support of our overall employee experience.

This individual will perform mid-high-level duties related to employee relations, performance management, policy and procedure, training, and employment law compliance.

Responsibilities :

• Make recommendations to managers for the resolution of employee relations issues in accordance with the Employee Value Proposition, Employee Handbook, Anti-Harassment Policy and Federal / State compliance.
• Guide field personnel / managers to coach them through employee performance issues, creation and delivery of Performance Improvement Plans and make recommendations when appropriate.
• Update field personnel regularly on all employee relations matters respective of their divisions, verbally and through the Employee Relations tracking report spreadsheet.
• Escalate issues to Director of Employee Relations and Compliance, when necessary, after discussing with field personnel.
• Work directly with the legal team and Director of Employee Relations and Compliance when cases are unresolved internally and complaints are made with external government agencies (i.

e. EEOC, State Human Relations Commission, etc.).

• Prepare for and attend mediation conferences with attorney and outside agencies when necessary.
• Act as second level support when the Director of Employee Relations and Compliance is not available for general questions or case review.
• Partner with managers to coordinate and investigate employee complaints from field employees.
• Support and assist with Leave Administration, including updating LOA portal with ComPsych / FMLASource.
• Conduct Management Training in the field, virtually or in person, as needed.
• Update Director of Employee Relations and Compliance on all employee relations matters verbally and through the Employee Relations tracking report.
• Serve as a liaison of the HR Training Department to deliver ad-hoc training as needed in a variety of HR areas including performance management, talent development and recruiting.
• Performs employment verifications for government entities promptly and correctly and other agencies such as Experian.

Requirements

• Bachelor's degree from a four (4) year college or university with a preferred study in Human Resources or related field.
• Minimum of five (5) years of Employee Relations experience required.
• SHRM CP or SCP preferred.
• Experience supporting a multi-site, multi-state organization preferred.
• Working knowledge of Federal and State laws / regulations pertaining to employment, employee benefits, employee relations, etc.
• Ability to remain objective while conducting investigations.
• Ability to keep all employee information strictly confidential.
• Sufficient typing skills to help complete reports and memos to field personnel.
• Ability to understand and use computer software that the department uses for employment, compliance, and reporting purposes.

Specific Software Packages : MS Word, MS Excel, MS PowerPoint, Google Chrome, and HRIS software.

• Excellent interpersonal and communication skills, both written and verbal.
• Must posses a valid drivers license and access to a personal vehicle.

Core Competencies :

Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help;

is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times;

acts in line with those values; rewards the right values and disapproves of others; practices what he / she preaches.

Role Competencies :

• Conflict Management - Can read situations quickly and is good at focused listening. Can also find common ground and get cooperation with minimal noise.
• Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Is sought by others for advice and solutions.
• Organizing - Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Approachability - Builds rapport well by creating a climate in which people want, and strive, to do their best work. Is an early knower, getting informal and incomplete information in time to do something about it.
• Problem Solving - Probes all fruitful sources for answers; can see hidden problems. Is excellent at honest analysis.
• Motivating Others - Creates a climate in which people want to do their best. Can motivate many kinds of people; empowers others.

Invites input from each person and shares ownership and visibility.

Work Environment :

On-site (Support Center, M-F required).

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including : Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more!

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.