Air / Ocean Export Agent

Job Description

Scope of Position :

Assist Manager and Supervisor with all aspects of the Air or Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company's procedures.
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas :

• Daily review of workflow and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances :

• Ensure company credit procedures are followed and utilized effectively.
• Ensure accurate billing to clients for services performed.
• Accurate and timely billing of vendors and resolve accounting issues.

Sales / Retention :

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Participate to the transition of new business / updates to existing business as needed.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People :

• Support the supervisor where needed :
• Be team player and support colleagues and internal clients with timely information and assistance as needed.

Systems :

• Promote productivity tools.
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system / process improvements.
• Set the tone of this environment within your team.

Culture :

Proactively demostrate and promore the company's 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• 1 year + of industry specific experience and / or qualifications.
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Professional proficiency in English, knowledge of Spanish, Portuguese and other lanaguages a plus.

Reporting Structure : Air Export Supervisor