Bilingual IT Support Specialist I
Remote IT Support New Orleans, Louisiana Minimum Experience Mid-level Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium sized business across the region.
We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the Best Places to Work by City Business.
The Bilingual Support Analyst (Spanish / English) will be the first point of contact for all IT issues for our customer. The Analyst will field customer calls, emails and trouble tickets, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base.
Primary responsibilities include, but are not limited to :
- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
- Assist with defining and documenting knowledge base articles
- Will escalate problems to the next level of support when necessary
- Consistently meet or exceed required performance criteria
Requirements :
- Fluency in both English and Spanish (reading, writing, speaking)
- Minimum of two (2) years supporting end users in a tech support environment
- Sound judgment and decision making skills
- Must be process and procedure oriented
- Strong technical skills (Windows, PC, etc.)
- Strong written and oral communication skills
- Must be a team player, be self-motivated, organized, detail oriented and able to handle changing priorities
- Must have flexibility in scheduling to meet changing call volume levels
- Attendance and schedule adherence are requirements of this position
Location New Orleans, Louisiana Minimum Experience Mid-level
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