IT NETWORK SUPPORT SPECIALIST I

Posting Summary

Position Title IT Network Support Specialist I FLSA Exempt Department Information Technology Center Job Summary

Xavier University of Louisiana is accepting applications for an IT Network Support Specialist. The IT Network Specialist should be an experienced Network Specialist with prior work experience in a Higher Education environment who works on the design, maintenance, and management of the University's global enterprise network systems.

The position involves receiving, prioritizing, documenting, and actively resolving network and technical support requests from clients in a timely manner.

The job also involves talking to clients on the telephone, communicating via email and chat, and servicing clients' onsite and in-person, while working in a busy (sometimes high pressure) support environment.

Good interpersonal skills and the ability to enjoy working with people and have excellent written and verbal communication skills are required. AA / EOE

Minimum Qualifications

• Bachelor of Science degree in Computer Electrical Engineering, Computer Science, Electrical Engineering, Information Technology or a closely related field
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNET are highly desired
• Minimum of five to eight years professional network technical support and network engineering experience.
• Excellent attitude, phone etiquette, written and verbal communication and people skills
• Ability to properly prioritize, see to completion, multiple projects and commitments while accurately tracking time management
• Willing to work outside normal office hours when required
• Attention to details

Preferred Qualifications

• Master's degree in Computer Engineering, Electrical Engineering, Computer Science information technology, computer science or a closely related field.
• Higher Ed or Public sector cyber security and network ops / engineering experience
• At Least two years of system administration, which includes development of network and security architectures for enterprise grade environment

Special Requirements Summary

• 5+ years' IT Support experience (Absolutely Required), MSP experience a plus
• Knowledge of local and wide area networks
• Ability to understand network monitoring concepts and best practices
• Ability to perform developmental assignments, operations, or procedures
• Skill in applying IT technical work
• Skills will be developed in communication with the user for problem resolution and the timely processing of all requirements
• Ability to work within a teamwork environment and embrace collaboration
• Knowledge of LAN, WAN and Wireless networks
• Skill in monitoring network capacity and performance
• Ability to implement, upgrade and maintain existing and new systems
• Experience optimizing the functionality of networks and systems
• Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, OS X, iOS and Android), Office 2010 / 2013 / 2016 / 2019
• Advanced understanding of Windows Server operating systems (Microsoft Server 2008 through 2019)
• Advanced understanding and troubleshooting of Microsoft desktop application
• Working experience in a Remote Desktop / Terminal Server environment
• Working experience with Office365 and Google Apps, including mailbox management
• Working experience with VoIP systems Advanced knowledge of computer hardware, peripherals, basic networking concepts and Microsoft Office applications.
• Basic understanding of domain-based networks, file and print sharing, email and Web application servers
• Basic knowledge of mobile devices and tablets and mobile device management
• Basic Active Directory management as it relates to user account administration, security and distribution groups
• Hands-on working experience with routers, firewalls, switches, VPN devices and wireless and other networking technologies, including TCP / IP, DNS & DHCP

Work Hours

Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required; on call rotation may be required

KSA's

Knowledge, Education, Experience, and Proficiencies

• The incumbent is responsible for resolving user trouble tickets, and for providing consulting services to the director, network administrator, database analyst, for specifically difficult problems
• Troubleshoot network connectivity, server connections, PC hardware and software to determine the cause of failure
• Conduct installations and implementation of new system hardware and software and develops standard operating procedures
• Conduct testing to insure operability, efficiency, and compliance with existing procedures and regulations as needed
• Maintain constant system quality control to ensure that regulatory and security requirements are met
• Gather statistical and other pertinent data to ensure that Service Level Agreement (SLA) standards of service are being met
• Work with technical support personnel in various groups resolving critical and provide technical advice to users
• Manages network fabric within the data center and works with the security and network teams to recommend firewall, routing and ACL configurations
• Manages the data center environment, including electrical supply, power redundancy, cooling, and fire suppression
• Develops and advocates for networking standards, policies, procedures, best practices, configurations, settings, installation / back-out sequences, etc.

regarding network and telecom hardware, software, systems and services to include technology acquisitions,

Other duties and special projects as assigned

Essential Duties and Responsibilities

Posting Detail Information

Posting Number S031P Number of Vacancies 1 Desired Start Date 07 / 01 / 2021 Position End Date (if temporary) Posting Date 06 / 06 / 2022 Application Review Date 06 / 30 / 2022 Closing Date Open Until Filled Yes Special Instructions to Applicants

Use the link listed to apply for any position at Xavier University of Louisiana : https : / / jobs.xula.edu .

Applicants should attach online only the following : resume, cover letter, and contact information for 3 references

Quicklink for Posting https : / / jobs.xula.edu / postings / 701

About Xavier

About Xavier

Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier is Catholic and historically Black.

Located in New Orleans, the ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society.

This preparation takes place in a diverse learning and teaching environment that incorporates all relevant educational means, including research and community service.