Customer Support

Job Description

Job Description

DH Pace Company, Inc. in Denver is growing and aspires to hire a Full-time Customer Support Representative to join our Denver team.

We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company!

Pay range for this position starts at $20.00 per hour, depending on experience.

Work Schedule : Monday Friday 8 am to 5 pm, with additional hours as business needs require.

Position overview :

• Triage incoming calls from customers that require service / sales. Work with the customer to understand their needs and schedule the appropriate service.
• Promote all products and services
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
• Represent the company in a professional manner with good customer service and verbal communication skills
• Maintain and promote a positive attitude toward customers regardless of the circumstances
• Other responsibilities as assigned

This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

Qualifications :

• High school diploma or GED required
• Two (2) years of customer service experience, or administrative work preferred
• Must be able to work independently with little supervision
• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
• Excellent verbal and written communication skills
• Must be proficient with technical applications, including Microsoft Office Suites

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.

The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include :

• Medical, dental, and vision options : Available on the 1st day of the month following your start date!
• Paid time off plan : 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays : New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays : Up to 2 floating holidays per year
• Competitive compensation : Including annual performance evaluations!
• 401k retirement plan : Including an employer match!
• Company paid : Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire .

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc.

without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.