Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative.
This is a full-time benefitted onsite position based in the Lakewood, CO area.
Roles and Responsibilities :
- Answer customer product questions, assist with orders, track returns, accept payments for online products
- Document customer interactions in a tracking system
- Handle fax, e-mail and phone inquiries
- Track calls and service requests
- Escalate problem calls to other service providers
- Occasional warehouse product management support
- Perform other tasks as assigned
Requirements
- 6 months of customer interaction experience
- Phone sales or support experience is preferred
- Experience working in an office setting using fax, e-mail and phones preferred
- Experience providing support to end users on web site navigation ideal
- Excellent customer service and phone etiquette skills required
- Excellent communications and interpersonal skills required
Benefits
Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance.
Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include :
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
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