Office Nurse Manager

Lexington Urology

Full Time

Day Shift

8a-5p M-F

Consistently named best hospital, Lexington Medical Center anchors an expansive health care network that includes nearly 600 physicians and advanced practice providers at nearly 80 locations across the Midlands of South Carolina, making it the region's third largest employer.

From general medicine and orthopaedics to oncology, cardiology and neurosurgery, these dedicated professionals combine the highest quality care with advanced medicine and state-of-the-art technology to help patients achieve the best possible outcomes.

Its postgraduate medical education programs include family medicine and transitional year residencies.

Job Summary

Position is responsible for ensuring a safe, efficient, cost-effective, and high quality patient care environment. The Manager recruits, hires, and oversees orientation and training for all clinical and ancillary staff of the practice.

Administrative and operational responsibilities include all aspects of clinical compliance, maximizing patient flow, and optimizing the work environment to facilitate open communication and professional excellence.

Minimum Qualifications

Minimum Education : Bachelor's Degree in Nursing

Minimum Years of Experience : 3 Years of clinical experience during which supervisory experience was demonstrated

Substitutable Education & Experience : None

Required Certifications / Licensure : Current RN license to practice in the state of South Carolina

Maintains current CPR certification.

If required by assigned practice, maintain certification in area of expertise.

Required Training : None

Essential Functions

• Provides excellent customer service to external and internal customers. Reviews and monitors patient and customer satisfaction including reviewing feedback from patients and customers and developing action plans with staff to meet satisfaction goals.
• Builds and strengthens relationships based on mutual respect and trust. Fosters cooperation, open communication, and collaborative decision making among peers and staff.

Exemplifies and holds others accountable adhering to LMC's Service Expectations policy.

• Serves as patient and family advocate.
• Ability to acquire and administer human, financial, material and information resources in a manner that instills staff and customer trust and accomplishes the organization's mission.
• Measures and monitors employee satisfaction. Reviews feedback and develops action plans with staff to drive improvement.
• Works to ensure that the practice stays within budget parameters. Prepares reports and statistical summaries for the physicians and Operations Director or Division Administrator as requested.

Provides monthly reporting recommendations or action plans on any issues.

• Develops employees by offering challenging growth opportunities and managing performance by overseeing work, providing feedback and holding employees accountable for unsatisfactory behavior including recommending and initiating personnel action for performance issues utilizing appropriate channels and procedures
• Evaluates staff performance for probationary period and annual performance appraisals
• Reallocates staff among teams as needed to meet patient care needs
• Sets example for clinical staff by ensuring all personal certification and mandatory education requirements are met

Duties & Responsibilities

• Compliance with regulatory standards where applicable to possibly include OSHA, CLIA, DHEC, HIPAA, LLR etc.
• Assesses needs; develops and implements plan with Operations Director or Division Administrator approval for new procedures as necessary to improve office flow and overall operations often coordinating with inpatient departments.
• Develops, implements and monitors work plans with measurable outcomes paying attention to key indicators and making adjustments to meet desired outcomes
• Develops, implements and reviews clinical policies and procedures in conjunction with Medical Director and Operations Director or Division Administrator's approval
• Provides a safe, compassionate, and supportive environment for patients and employees, addressing concerns in a timely manner.
• Ensure ancillary services are being provided to include, but not limited to, patient education, clinical nutrition services and social work assistance.
• Represents the clinical staff at various meetings and serves on committees as assigned
• Identifies, recruits, and retains top talent. Obtains employee engagement and provides effective reward and recognition strategies to enhance employee retention.
• Meets all requirements as defined by Lexington Medical Center's policies including but not limited to completing yearly safety training, completing other mandatory classes, and meeting departmental attendance requirements.
• All other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families :

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations.

LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation.

LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.