Senior Director of Operating Rules Compliance

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation.

MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Senior Director of Operating Rule Compliance will be responsible for the oversight of all rule's compliance activities in MBTA Operations.

The Senior Director will review, develop, and direct the implementation of operating rules to continuously improve the safety of all MBTA employees and customers.

The Senior Director will also ensure that there are clear processes in place for rule review and implementation across all divisions of MBTA Operations including Operations Control Center, Rail and Bus Transportation and Maintenance, Power, Signals, Maintenance of Way, Operations Training, and others.

Duties & Responsibilities

• Work closely with the Chief Operating Officer (COO) to ensure the vision and the mission of the Authority and the COO are communicated and implemented throughout all Operating departments as it relates to Operating Rules.
• Oversee the centralization of Operating rules governance to ensure the frequent, consistent, and quality rule review and changes.
• Oversee and manage the review, development, and implementation of Operating rules for all departments within Operations across various functional disciplines.
• Direct and manage rules examiners ensuring that all operating rules for all modes are appropriately reviewed, monitored and updated according to a set schedule and standard.
• Work with Bus Operations, Rail Operations, Engineering & Maintenance, Vehicle Maintenance and MBTA Safety to ensure Operating rules are disseminated and clearly communicated to the front-line workforce including all those conducting rules compliance audits.
• Compile and issue operating instructions via Special Order, Bulletin Order, SOP, or other documents as directed.
• Work with the Senior Director of Operations Training to ensure that rule changes are up to date and incorporated into Training materials in a timely and effective manner.
• Work with Senior Operations Leadership to determine whether areas of concern identified through either reportable incidents or field compliance audits warrant changes in operating rules.
• Remain up to date on and fulfill all roles and responsibilities as related to the MBTA's Safety Plan and ensure resources are available to all staff informing them of their roles and responsibilities in the Safety Plan.
• Ensure the department's compliance with Authority policies and procedures, including compliance with all applicable safety standards, discipline processes, and mandated trainings.
• Establish and maintain sound union / management relations while upholding the rights and interests of management and adhering to collective bargaining agreements.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
• Respond, directly or through others, and / or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and / or other events as needed.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the
• Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects as assigned.
• Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Available to work all shifts and locations as assigned or directed.

Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.

Have the ability to work any and all shifts and / or locations assigned or directed.

Supervision

Oversee and direct Rules Examiners and support staff

Minimum Requirements & Qualifications

Ten (10) years of experience in Transit Operations interpreting, enforcing and / or writing operating rules.

Two (2) years of supervisory / leadership experience

Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills.

Experience using MS Office, PowerPoint, and Graphic applications.

Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.

Possession of a valid driver's license without infractions in accordance with MBTA policy.

Have the ability to work any and all shifts and / or locations assigned or directed.

Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year.

Have the ability to supervise and work effectively with a diverse workforce.

Ability to qualify on MBTA ROW and / or Roadway Worker Protection within 2 months of hire.

Preferred Experience and Skills

Experience as a senior transit executive with demonstrated leadership capabilities.

Bachelors' degree from an accredited institution in a related field

Experience as a Rules Examiner in transit operations.

Additional years of experience in Bus, Rail or similar transportation environment.

Familiarity with foreign / tenant railroad's operating rules (NORAC, GCOR, CSX, NS, etc.)

Familiarity with Code of Federal Regulations Part 49 : 214, 217, 218, 236

Job Conditions

Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.

Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.

Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).

The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job, and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Substitutions Include

A Master's degree in a related subject substitute for two (2) years of general experience.

A nationally recognized certification, or statewide / professional certification in a related field substitutes for one year of experience

Job Conditions :

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions :

• General Disclaimer : The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Deadlines : Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment : The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility : Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens).

However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions.

International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA.

In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews : Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview.

Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time / date from Human Resources, will be considered a no-show and disqualified from consideration for the position.

Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview.

In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

• Safety Sensitive Positions : Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24 / 7 Positions : Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff : During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations : The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com .
• Diversity, Equity, and Inclusion : The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.

com / careers-app-definitions .

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