Job Description
Job Description
Job Description :
- 1+ year experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Strong time management skills
- Passion for technology and learning
- Some exposure with Microsoft technologies- Ideally some with understanding of what O365 & Active Directory is.
Desired Qualifications :
- Certification in a specified supported technology and / or application
- 1-2 years of customer service, Software Support experience or IT operations and / or infrastructure services support
- Strong problem-solving skills
- Strong delivery and presentation skills
- Intermediate to Advance knowledge of MS Office Software : Outlook, Power Point, Excel, etc.
Job Duties :
- Will be supporting Microsoft enterprise level customers around issues with O365, which include Exchange, MS Teams, Outlook, DNS issues, etc.
- This is NOT an inbound call center environment. Contractors will be making calls to the customer to resolve tickets.
- The people our contractors will be calling will be IT Admins / Techs / Manager at the customer who have tried to fix the issues and could not so they put a ticket in.
- Contractors MUST be good making calls continually and resolving issues over the phone. This is NOT an email ticket resolution type of desk.
- Calls to customer will be with a solution or might not be able to provide a solution, but will be able to get additional information and research the issue.
- RESEARCHING a problem is key to this role
Shift : Need someone who is available to work ANY shift between 7am 7pm MST and any day of the week including Sat & Sun.
100% Remote. 6-9 month contract.
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