Lead Spa Coordinator Job

Why You'll Love This Job

Spavia, with locations in Boulder, Bradburn, and Westminster, is seeking a Lead Guest Advisor to join our team! We are an independently owned and operated luxury day spa.

Starting pay is $18.00 to $20 / hour with a review after 90 days.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps / scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit.

We couldn’t complete any of this without a strong, passionate, capable team.

As the Lead Guest Advisor, you are the face of our spa. Our Lead Guest Advisors portray a polished and professional demeanor at all times.

Lead Guest Advisors are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home.

We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

• Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
• Competitive commission / bonus payout structure / employee benefits
• Family culture with compassion, integrity, and team approach
• Our teammates are fun and our biggest asset
• Membership creates relationships and provides a rewarding experience to work concerns over time seeing changes
• Advancement opportunities in leadership with the fast-growing spa in the world - multiple avenues for increased pay and bonus potential
• You will be busy; our guests and members love us, the atmosphere and affordability allow them to return again and again

Benefits :

• Full time (30+ hours / week)
• Health, Dental, Vision insurance with 50% of premium paid by Spavia
• Accrued Paid Time Off. Accrue up to 40 hours 1st year, up to 80 hours year 2 - 4, and up to 120 hours after 5 years
• 48 hours of Sick Time per year
• 401k program available after 1,000 hours of work
• Monthly bonus on membership and gift card sales
• Bi-weekly sales commission on retail sales

We are family : giving, respectful, team atmosphere, and fun! Lead Spa Coordinator Responsibilities :

• Team Management : Manage the team schedule for requests and maximizing weekly schedules.
• Training : Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
• Sales and Reporting : Drive goals and sales quotas within retail, gift cards and membership sales.
• Leadership : Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
• Cleanliness : Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
• Hiring and Training : Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training.

Ensuring Spavia Brand Standards are adhered to.

• Inventory : Responsible for monitoring retail product inventory, and supplies.
• Community relations : Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
• Customer Service : Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Lead Spa Coordinator Requirements :

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug / alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type : Full-Time (30+ hours / week) position available. Flexibility is a plus, but required to work one weekend shift, either Saturday or Sunday.

Open 9am-8pm Monday - Saturday and 9am - 7pm on Sundays.