General Manager Federal Services

Job Description

Allied Universal is seeking a General Manager to oversee business operations throughout the D.C. region, overseeing service delivery for local federal government contracts.

The General Manager will manage and direct all operational, financial, administrative, client relations and staff activities while overseeing a large, growing P&L.

The General Manager will oversee client managers who are leading client interactions and leadership activities throughout the field.

The individual will build and retain profitable business growth. This also includes leading the delivery of services through a team of managers : Single Site Account and / or Operations Manager(s), Support Staff as appropriate to size (HR, trainer, administrative assistant, support manager, etc.

To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES :

• Ensure delivery of world class customer service to all federal government clients while managing client relations, new job start ups / transitions of new accounts, and employee relations
• Manage day-to-day operations of the branch, coaching, developing and guiding the branch team to perform efficiently and effectively
• Implement and monitor ongoing compliance with all company-wide programs, such as licensing, investigations (employee and general liability / auto), employee benefit programs, office procedures, vehicle patrol policies, employee coaching / discipline.
• Responsible for branch profitability, overseeing control of all financial impacts to the branch, including daily and weekly unbilled overtime and training expenses
• Assist the Regional Vice President in planning on both a short-term and long-term basis, for future operational growth and expansion
• Direct and administer the core security operation of the branch, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting and hiring, service issues, etc.)
• Responsible for Fire / Life Safety issues at all customer and patrol locations, and direct the implementation of such programs, utilizing corporate resources where applicable
• Oversee and manage operational, financial functions, including payroll, billing, accounts receivable, scheduling, recruiting, training, etc. for the region

Generate new business through partnership with the Business Development Manager

QUALIFICATIONS :

• Bachelor's degree or equivalent experience
• Seven (7) years of general management experience in the service industry
• Prior contract or proprietary security services, related service industry and / or law enforcement, governement and / or military experience is highly desired
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Proven track record of excellence in customer service and financial management (awards, top rankings, etc.)

Superior, world class interpersonal and communication skills as well as solid writing skills

Dedication to high quality customer service delivery and integrity through proven client and customer relationships

Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials

Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery time-frames

Willingness to attend professional networking or community events in the evenings

Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

Maintain confidentiality of all information and data

Ability to work in a team-oriented environment while focused on results

PREFERRED QUALIFICATIONS :

• Top Secret clearance (TS) or meet eligibility requirements for a top secret clearance for access to classified information
• Experience managing multiple federal contracts
• Experience managing an armed security program

BENEFITS :

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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