Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts;
Lending products; and credit / debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance / training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts / loans
- Assist members with submitting consumer / mortgage / equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and / or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member / customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours : Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location : 5651 Plank Road, Fredericksburg, VA 22407
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application.
Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment.
To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [email protected].
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed;
and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
- Best Companies for Latinos to Work for 2024
- Computerworld Best Places to Work in IT
- Forbes 2024 America's Best Large Employers
- Forbes 2023 The Best Employers for New Grads
- Fortune Best Workplaces for Millennials 2023
- Fortune Best Workplaces for Women 2023
- Fortune 100 Best Companies to Work For 2024
- Military Times 2023 Best for Vets Employers
- Newsweek Most Loved Workplaces
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs
From Fortune . 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.
EOE / AA / M / F / Veteran / Disability EOE / AA / M / F / Veteran / Disability
Hybrid Workplace : Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position.
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Member Service Representative (Part-Time) - West Fredericksburg
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Counsel current and prospec...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Provide prompt, acc...
Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the applica...
Part Time Team Member- Fredericksburg Plank Rd
Benefits of working at Chick-fil-A include: - Sunday's Off - Competitive Pay - Tenure based vacation hours - Matching Retirement Contributions - Personal and Leadership Development - Team Atmosphere - Opportunity to have an impact on your communityAvailable Positions: - Kitchen - Hot production...
Field Representative - Part Time
Are you looking for a part-time job that allows you the flexibility to set a schedule that works with your busy life and has unlimited earnings potential? Then join RetailData's growing and diverse Field Representative Team! We are seeking individuals to join our team who are self-motivated, de...
Sales Associate (Part-Time) - Spotsylvania Mall, Fredericksburg, VA
A Part-Time Sales Associate is expected to drive the selling efforts and customer relationships by excelling in customer service and selling techniques. We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store....
Part Time (RMA)Medication Tech Supervisor 1st shift
Spring Arbor Cottage of Fredericksburg, VA is seeking a dedicated and experienced Part-time 1st Shift Registered Medication Aide (RMA) Supervisor to lead our team. Spring Arbor has continued to build on its successes, owning and operating senior living communities across multiple states, providing e...
Substitutes/Part-Time: School Nutrition Service Worker
Attends in-service training sessions to develop and improve knowledge and skills;. Performs job activities in a timely efficient manner and displays a willingness to work. Maintains proper boundaries with students at all times, assuring respect for the ethical. Nutrition Services in accordance with ...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...
Food Service Worker/cashier (part Time)
Full-time and part-time positions. We are hiring immediately for part time. Morrison has been recognized as one of Modern Healthcare's Best Places to Work in 2020 for the 8th time and was named a Top 125 Training Organization by Training Magazine in 2020 for the 9th time. Morrison is a Compass One H...