Operation Branch Manager - Holy Redeemer Community Credit Union HRCCU

SUMMARY

HRCCU is looking for a positive and motivated individual who enjoys working with people in a small business atmosphere to join the HRCCU team as an Operations Manager.

The operation manager is responsible for assisting and supporting the CEO / President in the overall operation of the credit union.

This person will guide and manage our credit union in providing quality service to members in account transaction, loan applications, and new accounts.

Work as a teller twice a week during member business hours. Solve problems within established policies and guidelines.

Job Responsibilities

• Manage daily operations of the credit union which include assisting on the teller line to meet members service needs
• Develop and maintain personal relationships with credit union members to the greatest degree possible, manage member complaints, provides special attention unique and high-value and / or highly sensitive cases.

Appropriately explain credit union policies and procedures to members as a communication tool. Approve member exceptions and approve fee refunds when deemed appropriate or necessary.

• Ensure a positive member experience is consistently delivered leading by example offering exceptional service to credit union members.
• Serve as a vault teller for the credit union which includes verifying cash received, maintaining full vault security, and balancing vault cash daily.
• Assist President in preparation for monthly reports as assigned for board meetings.
• Work with Auditors, President, and Compliance Specialist with regulations, internal controls, policies and procedures. Recommend changes to President and implement as directed.
• Serve as BSA and OFAC Compliance Officers in the President absence.
• Perform other duties and responsibilities as requested by the President / CEO and board of directors
• Network and volunteer for community organizations.

Secondary / Others

• Share responsibility of managing the public reputation of the credit union.
• Assist President with audits and exams.
• Attend strategic planning meetings / trainings
• Compliant with annual regulatory requirements for front line tellers, and / or loan rep.
• Maintain personal monthly continue education transcript.

Qualifications / Education & Experience

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Two years of experience in a credit union or compatible financial institution preferred
• Customer or member experience required.

Required Skills & Abilities

• Must be able to work Monday-Friday.
• Excellent interpersonal skills with the ability to be compassionate and sympathetic.
• Proficiency in Microsoft Office Suite and Window operation.
• Ability to learn new technologies, software and hardware.
• Excellent positive verbal and communication skills, problem solving skills, organizational skills, attention to detail, and time management and prioritization skills.
• Excellent ability working with others and independently.
• Present a professional and business-like appearance

Physical Requirement

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at a time.

About the Organization

HOLY REDEEMER COMMUNITY CREDIT UNION

The Holy Redeemer Community Credit Union (HRCCU) was organized to provide financial services to low-moderate income families.

We seek to provide an opportunity for each member to improve their respective economic and social conditions. We are a unique non-for-profit, financial institution that is democratically owned and organized by a group of people who share a common bond.

We are a faith-based credit union providing excellence service for 31 years.

How to apply

[email protected]

Also send a resume with an email address.