Job Description
Skills :
Bachelor's degree in business, Computer Science, Information Systems, or equivalent experience in lieu of degree required
Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool required
Cherwell experience preferred or any other IT Service Management tool
Knowledgeable in the areas of designated responsibility; ITIL certification preferred
Minimum of 4 years' experience designing, implementing, and supporting business processes required; experience in IT Service Management required
Minimum of 4 year's experience with Microsoft products required
Knowledgeable of project management and SDLC principles.
Major Duties :
- Provide ITIL subject matter expertise for the firm
- Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes
- Lead division-wide initiatives by identifying deliverables, creating plan / schedule, and guiding resources assigned.
- Lead Implementation of new features and functionality in the service management application
- Manage the team's work queues to ensure team workload is addressed and completed.
- Participate in projects and work requests fulfilling work activities and acting as a liaison for the ITIL Services team.
- Develop dashboards and metrics to measure delivery of services and process maturity
- Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages.
- Participate in internal user group meetings with business-facing and IT-facing customers
- Provide leadership, mentoring, knowledge transfer and guidance to team.
- Adhere to and recommend improvements to the team's processes and procedures.
- Assist in developing strategies for Service Management function.
- Perform other duties, as assigned
Other :
- Strong multi-tasking skills
- Strong decision-making skills
- Good analytical and technical skills
- Excellent verbal, written and interpersonal communication skills
- Demonstrate flexibility in being able to work independently when required, and also as part of a team
- Demonstrate a cooperative attitude and effective interpersonal and communication skills with clients and co-worker
SQL Server DBA
Bachelor's degree in business, Computer Science, Information Systems, or equivalent experience in lieu of degree required.Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool required.Cherwell experience preferred or any other I...
Database Administrator
Additionally, you will develop new input/output forms and routines to help improve work efficiencies within the unit, maintain/develop frontend applications for both databases, and coordinate with database developers within the sub-division to integrate with other systems and support modernization/c...
Server
Working side-by-side with our resident robot server “Kura Bot (Kur-B)” . ...
IT Database Administrator(Hybrid: Phoenix, AZ/ PA)
Experience migrating large databases:4 - 6 Years:. Experience patching Oracle databases and Grid Infrastructure:4 - 6 Years:. Oracle database support:4 - 6 Years:. ...
Data Warehouse Engineer/dba
The candidate will work with other team members and research groups to design pipelines for data ingestion/transformation and implemen Warehouse, Data Engineer, Health Science, Engineer, Data Architect, Technology, Education, Research. Health Sciences Research IT is seeking a Data Engineer to join o...
It Infrastructure Engineer - Data Networking
CANDIDATE MUST BE US Citizen (due to contractual/access requirements) Successful candidate will be able to effectively manage and maintain an enterpriselevel data network focusing on security, wireless and monitoring tools such as Cisco ISE, Solarwin Infrastructure Engineer, IT, Network, Infrastruct...
Sr. Data Analyst, Global Operations
Data Curation and ETL: Curate data using ETL tools like Tableau Prep, Alteryx, and Microsoft SSIS to ensure accurate and meaningful data preparation. Data Governance Initiatives: Play a key role in data governance by developing reports and dashboards highlighting data quality issues and subsequently...
Master Data Analyst
The Master Data Analyst is the functional expert of the merchandise data management process and workflows, including all related systems/ technologies (PIM, Vendor Portal, PMMS) and data dependencies. The Master Data Analyst acts as the lead strategist and gatekeeper of product information for assig...
Senior Database Administrator Company Hidden Pittsburgh, PA Contract-to-Hire 1 Opening Posted t[...]
In this exciting opportunity, the Senior Database Administrator will play a crucial role in modifying and optimizing existing databases, collaborating within project teams, and estimating project requirements. Agility Partners is seeking a qualified Senior Database Administrator to fill an open posi...
Senior Associate, Data Management Analyst
Perform data analysis, interpretation, data modelling and transformation of incoming/outgoing OTC data messages to support trade lifecycle management workflow and internal and client external reporting. Troubleshoot and resolve issues pertaining to data quality, ensuring the integrity of static, mar...