Luxury Property General Manager

Position Description : Objective :

The General Manager is tasked with providing effective leadership to ensure the property meets the set standards and objectives.

Being licensed by the State of Florida as a Community Property Manager (CAM), the General Manager is pivotal to the community's functioning and operations.

Role & Responsibilities :

• Leadership & Communication :
• Serve as the key liaison between the client and internal teams.
• Ensure all communications project professionalism and competence.
• Work collaboratively with the Association Board of Directors and / or the Developer.
• Operational Management :
• Oversee the day-to-day operations of the property.
• Analyze and distribute financial statements, monitor cash flows, and devise strategies for collections.
• Oversee on-site team members, encouraging professional behavior and teamwork.
• Establish and maintain collaborative relationships across departments and project teams.
• Client & Customer Service :
• Foster a positive and professional relationship with clients, residents, owners, and vendors.
• Respond to inquiries and communications in a timely and professional manner.
• Drive the company's mission and adhere to the GREAT values.
• Budgeting & Finance :
• Prepare and oversee the annual budget.
• Monitor contracts, evaluate, and negotiate effectively with vendors.
• Ensure all financial and legal requirements are met and maintained.
• Documentation & Reporting :
• Keep accurate property files and records.
• Provide detailed and prompt status reports on assigned properties.
• Update and maintain all necessary documentation in the management support systems.

Skills & Competencies :

• Strong communication and business acumen.
• Financial management and result-driven approach.
• Customer-focused with excellent decision-making skills.

Supervisory Responsibilities :

This role encompasses the management of on-site staff, potentially including a Property Manager.

Work Environment & Physical Demands :

The job operates in a professional office setting and may involve daily property walks, including climbing stairs. Standard office equipment will be used.

Travel :

Local travel may be required for training and meetings.

Requirements :

• A minimum of five years of experience in community property management.
• High School diploma (college degree preferred).
• Proficient in Microsoft Office Applications.
• Valid Florida CAM license and FL Drivers license.
• Flexibility to work extended hours, including nights and weekends when necessary.
• Bilingual capabilities in English and Spanish are an advantage.

Note :

Job duties and responsibilities may change over time based on the companys needs. This job description provides a foundational overview of the expected tasks.