Employment Manager

POSITION SUMMARY :

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered yes’, to any of the above, World Relief, and millions of people around the world need you.

This position is responsible for the oversight of the World Relief Quad Cities Employment Team to ensure quality program and service delivery and compliance with agency, community, and funder standards.

This includes staff supervision, employer outreach, grant management, direct program implementation, interdepartmental collaboration, volunteer integration, and coordination of services to newly arrived refugees and immigrants.

The goal of employment services is to work with refugees and immigrants to help them secure full-time work and to provide training and resources so that their families can move toward financial stability and community integration.

Role & Responsibilities

Staff Supervision :

• Hire, train, supervise, coach, and evaluate employment services staff
• Lead employment services staff in setting appropriate and achievable individual and team goals and objectives
• Provide personal and professional development opportunities and support to program staff to ensure staff are able to utilize individual strengths
• Facilitate one-on-one meetings with employment staff
• Facilitate team meetings to ensure collaborative and quality, team-based service provision
• Provide direct oversight of employment staff
• Guide staff in brainstorming strategic employment and transportation solutions for refugees and immigrants
• Provide ongoing feedback to staff and conduct mid-year and annual performance reviews Program and Grant Management and

Budget Oversight :

• Manage all employment and economic empowerment programming
• Develop and maintain systems, policies, and procedures for the Employment Team, within the framework of WRQC systems and policies
• Develop projections for all program grants and ensure these are met on a monthly, quarterly, and annual basis
• Work with Director of Empowerment Programs to create and review program budgets
• Provide direct service support to refugees when necessary

Program Evaluation and Reporting :

• Complete and submit reports and statistics to grantors and WR leadership on a monthly, quarterly, semi-annual, and / or annual basis
• Regularly review case documentation and case files to ensure grant compliance and appropriate and timely service deliver
• Ensure employment staff and programs are prepared for program audits conducted by state and federal grantors and the World Relief Home Office

Interdepartmental Collaboration :

• Meet regularly with supervisor to discuss department updates and strategy
• Participate with other program managers and staff in regular meetings to collaborate, plan, and coordinate individual client service provision
• Develop and review client service systems and tools with other managers

External Communication :

• Develop and maintain positive ongoing relationships with a variety of local companies who hire refugees
• Lead and support the employment team in the development and fostering of positive relationships with employers, partnering organizations, businesses, churches, and volunteers
• Organize and lead community partnerships and regular meetings to enhance refugee work experiences in the Quad Cities
• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame.

Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

Knowledge, Skills, & Abilities

• Bi-lingual desired (e.g. Spanish, Swahili, Dari, Arabic)
• Strong verbal and written communication skills
• Previous professional experience in social services sector strongly preferred
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Ability to prioritize, multi-task, and organize in a fast paced and fluid environment
• Ability to coach, motivate, and encourage others to work effectively and pursue excellence
• Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately
• Strong ability to work independently, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment
• Cross-cultural experience or previous experience working with refugees preferred
• Ability to mediate conflict and provide constructive feedback in a timely manner
• Must be willing to perform other tasks as assigned

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and / or acknowledge World Reliefs , , and
• Valid driver’s license , reliable access to an insured vehicle required and clean driving record
• Must be able to pass a background check
• Strong skills in Microsoft software including Excel, Word, Power Point, Team, Zoom, and Outlook
• Strong understanding of local employment landscape and motivation get refugees and immigrants into gainful employment opportunities
• Previous management experience strongly preferred
• Fluent in English with strong interpersonal and communication skills listening, speaking, and writing
• Bachelor’s degree in Business, Social Work, or other related field required

$21 - $24 an hour$21-24 World Relief offers a competitive benefits package (25 hours + per week) : - Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs : Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield InsuranceWorld Relief pays 100% for eligible employees : - Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance- Employee Assistance Program (EAP)World Relief - Retirement : - 401K & Roth- WR matches up to 4%, then an additional quarter percent up to 10%- Eligibility : Full Time (40 hours per week) is eligible after 3 months of employment.

Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible) : - Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym Membership PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations ·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT : ·General office setting.

World Relief also offers hybrid and remote schedules for limited positions. ·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

• Year-end archiving activities involve repeated lifting and bending.·Physical, emotional and intellectual demands·Equipment used : Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

This position description is not all-inclusive and is always under review.