Department Summary
University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon.
All staff are required to uphold the values of the UHS.
This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.
Position Summary
This position reports to the Compliance Officer. The primary purpose of the Patient Services Representative is to competently assist patients prior to and during their appointment by helping them schedule appointments, complete forms through the myUOHealth portal, and obtain and update the patient’s demographic and insurance information into our systems.
By serving patients in an inclusive, professional, cheerful, and helpful manner this position acts as a liaison between the patient, provider, and other UHS departments to help ensure that patients receive the care they need.
- This will include using pre-determined guidelines to schedule patients both in-person and over the phone; knowledge of health insurance, routing inquiries to the appropriate person or department, according to policy;
- providing general information and assistance regarding UHS services; using an electronic medical records system to appropriately document visits and encounters;
and creating a welcoming and inclusive environment through the provision of excellent, culturally competent customer service.
This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists.
Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and / or System of Award Management (SAM).
In addition, employees must be in compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.
Minimum Requirements
- Completion of courses or training in Office Technology;
- One year of general clerical experience which included typing, word processing, or other generation of documents;
- An equivalent combination of training and experience.
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The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. Phlebotomist Patient Services Representative performs with confidence, both the forensic a...
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The Phlebotomist Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Phlebotomist Patient Services Representative I (PSR I)...
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The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. Phlebotomist Patient Services Representative performs with confidence, both the forensic an...
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The primary purpose of the Patient Services Representative is to competently assist patients prior to and during their appointment by helping them schedule appointments, complete forms through the myUOHealth portal, and obtain and update the patient’s demographic and insurance information into our s...
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