Multifamily General Manager

The Multi-Family General Manager is responsible for overseeing all aspects of a large Class A multi-family property. This position will lead operations, leasing and maintenance teams to ensure the highest standards are delivered to current and prospective tenants.

Job Responsibilities :

• Manage resident violations in relation to community conduct and the enforcement of community policies
• Review / memo nightly security reports and address any unresolved issues
• Conduct weekly meetings with all staff members and third-party support team
• Provide weekly, monthly, quarterly reports to management team
• Assist residents with concerns, problems or questions regarding their unit or the property
• Oversee all leasing activity, resident retention and renewal program
• Training, career development, and team building for staff
• Hire new staff members, provide daily management over Supervisors and conduct performance reviews
• Insure compliance on community policies
• Control expenses, focus on maximizing revenue and managing the property budget
• Review payables and receivables
• Update make ready board and communicate to Maintenance the status of weekly move-ins
• Updating all pricing : Yieldstar, BI, Yardi, ALN, Smart Locating, website's, price list and all other marketing tools
• Control Petty cash expenses
• Oversee daily accounting activities for the property
• Comply with all Fair Housing laws
• Responsible for all lease and applicant paperwork
• Entry of all renewals and notices
• Oversee property audits of parking, storage, pet, patio and appliances
• Assist in leasing responsibilities, when necessary
• Coordination of monthly schedules for leasing / maintenance staff
• Ensure work orders are completed in a timely manner
• Keep up with Neighborhood watch program with residents and local police
• Maintain all aspects of key track and resident keys
• Manage Gracehill employee compliance
• Host morning huddles with teams for communication, training, and motivation needs
• Conduct audits of vendor insurance, rentable items, lease files, accounting
• Review daily software programs for leasing, follow-up, daily task completion
• Uphold HUD compliance and complete annual inspections
• Communicate community awareness with local police department and on-site patrol
• Maintain rapport with Billingsley retailers and management
• Plan, attend, and oversee monthly resident events
• Conduct bi-weekly landscape tours and property inspections
• Shop competitors and surrounding market
• Monitors make ready turns for compliance and company standards
• Monitors service requests for compliance with company standards
• Meet with leaders weekly for oversight of responsibilities
• Audit and reserve amenities through online software Skedda
• Prepare annual financial budgets
• Assist with annual capital improvement plans and coordination
• Review J turner prospect / resident surveys with leadership team
• Create and approve resident community letters
• Provide feedback to Leasing Director regarding leasing shopping / video reports
• Assure completion of incident reporting and mitigate potential losses
• Uphold company standards of excellence

Qualifications

• College degree preferred
• 5+ Years Multifamily experience as Property Manager, Community Manager or General Manager at a large (1000+ units) multi-family property
• Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
• Familiarity with Yardi highly preferred
• Strong accounting background
• Superior communication and customer service skills
• Strong ability to promote good resident and staff relationships
• Excellent written and verbal communication skills
• Ability to handle multiple tasks and multiple priorities in a fast-paced environment
• Strong leadership skills with proven success created a positive, motivational environment

About Billingsley

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return.

Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees.

These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

About Our Multifamily Team

We’ve thoughtfully designed and built over 10,500 units and currently manage 6,800 units, with another 2,000 under construction and 2,500 in design.

We serve over 100,000 residents throughout 4,000 acres of master-planned communities with unrivaled quality and attention to detail.

Billingsley’s multifamily developments incorporate purposeful living with modern architecture and works of art to provide life-enhancing apartment communities that grow and evolve along with residents.