Ace hardware - Assistant Store Manager

Ace Hardware - Assistant Store Manager

Are you passionate about leading a team to success and delivering exceptional customer service?

Ace Hardware, your local hardware store, is looking for a highly skilled Assistant Store Manager to join our team in 17668 Mills Ace North.

As the Assistant Store Manager, you will play a vital role in driving store performance, managing associates, and ensuring the smooth operation of the store.

This leadership opportunity not only supports the Store Manager but also paves the way for future advancement into higher management positions.

Join us in creating a fun and loving environment for both customers and team members!

Essential Duties :

• Hire, train, and develop store staff to achieve growth and success.
• Review evaluations to identify improvement areas and address issues promptly.
• Supervise staff to meet sales goals and ensure compliance with procedures.
• Delegate tasks to maintain merchandising and visual standards.
• Participate in associate evaluations, providing constructive feedback.
• Complete merchandising updates and collaborate with vendors on strategies.
• Forecast scheduling needs and manage payroll within budget.
• Prioritize exceptional customer service through monitoring and coaching.
• Use team meetings to communicate performance and motivate staff.
• Drive customer satisfaction by addressing needs and resolving concerns.
• Analyze customer service reports to identify improvement opportunities.
• Maintain accurate inventory levels and adhere to company policies.
• Use inventory reports to minimize shrink and maximize accuracy.
• Engage in professional development and leadership training.
• Oversee training for new hires and ongoing staff development.
• Enforce safety policies and model safe practices.
• Maintain store appearance and conduct safety inspections.

Required Knowledge Skills and Abilities :

• High School Diploma or General Education Degree (GED); or an equivalent combination of education and experience with a bachelor’s degree preferred.
• Minimum 1 year of leadership experience in a retail or customer service setting.
• Ability to provide motivation and leadership to associates fairly and impartially.
• High degree of analytical skills, and the ability to delegate and be self-directed.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and project management skills.
• Technically skilled in basic retail computer systems including related software.
• Develop and maintain client relationships and strategic partnerships.
• Dress according to company policy.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.
• Possess a valid in-state driver license with an acceptable driving record in accordance with the company’s insurance carrier’s standards.
• Job responsibilities, duties and tasks may change based on the needs of the store.

Physical Requirements :

• Ability to stand for extended periods, as well as frequent walking, reaching, and bending to perform job duties.
• Move and handle merchandise up to 100 pounds.
• Adjust fixtures throughout the store, which entails assembling, lifting and displaying.
• Ability to follow safety protocols and use personal protective equipment (PPE) when handling paint and chemicals.
• Good hand-eye coordination and manual dexterity for tasks such as mixing paint, operating machinery, and handling tools.
• Occasionally required to perform outdoor tasks in varying weather conditions.

Benefits :

• Paid time off accrued for full time work
• Health Insurance : Medical, Dental, Vision, and Prescriptions
• 401K with company match for full time work
• Life insurance and short-term disability
• Employee Assistance Program to help with managing wellness and work-life balance
• Employee discount at affiliate Ace Hardware store

If you are a motivated individual with leadership experience in retail or customer service, apply now to be a part of our dynamic team at Ace Hardware!

Location : 17668 Mills Ace North

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs.

These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal.

just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal.

That's why we say a visit to Ace, is like a visit to your neighbor.