Description
Responsibilities
- Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
- Design and conduct knowledge transfer sessions on site or through webinars.
- Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
- Perform consultation / analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
- May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
- May identify and document business / technical requirement specifications for specific software design / development, forms, reports, interfaces, process, configuration and other relevant changes.
- May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
- May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
- Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
- May assist QA staff with product testing or modification testing as required.
- Notify management and appropriate organization / department of issues or unplanned events that could impact the effectiveness / schedule / budget of the implementation.
- Create both client-facing and internal documentation such as "quick tips" and "how tos".
- Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
- May participate in the annual User Conference. Facilitate user group discussion on assigned module / topic.
Qualifications
- Bachelor’s degree, or comparable work experience, preferably in the field of accounting, tax, utility billing, community development (permitting, licensing, code enforcement), or ERP Software implementation.
- Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
- Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
- Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
- Familiarity and ease with computer systems and Microsoft Office products.
- Strong problem solving and analytical skills.
- Minimal travel expected to client sites.
Implementation Consultant - ERP Pro Tax
Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs. May consult with users to identi...
Tax Software & Systems Implementation Consultant, Manager
The Software and Systems group within Tax Reporting & Strategy (TRS) offers management consulting services to clients and to their large corporate tax functions, by monitoring and analyzing legislative and regulatory tax developments, developing strategies in anticipation of tax law changes and regu...
Tax Software & Systems Implementation Consultant, Senior Manager
The Software and Systems group within Tax Reporting & Strategy (TRS) offers management consulting services to clients and to their large corporate tax functions, by monitoring and analyzing legislative and regulatory tax developments, developing strategies in anticipation of tax law changes and regu...
Clinical Project Manager - CDIS
The Crisis Diversion Interim Services (CDIS) Project Manager is responsible for overseeing the full scope of services of a 30-bed facility provided by the Crisis Diversion Interim Services (CDIS), with a focus on, intensive case management for homeless individuals, stabilization, coordination with c...
SEO Data Analyst
A company is looking for a Data Analyst - SEO to support digital marketing efforts through performance analysis and optimization. ...
Senior Business Analyst (Medicaid & Client Engagement) - Work From Home
Senior Business Analyst (Medicaid & Client Engagement). Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support. Be a knowledgeable bridge between clients, project managers and technical staff to define, docu...
Project Manager - Tenant Improvements
As the Project Manager specializing in Tenant Improvement projects, you will be responsible for the overall management and successful delivery of our commercial construction projects. You will play a pivotal role in coordinating all project phases, from pre-construction planning to project closeout,...
Sr. Business Analyst (Starlink Enterprise)
BUSINESS ANALYST (STARLINK ENTERPRISE). Develop automation that accelerate revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams. Integrate with all levels of the business to understand current workflows and identify systematic gaps. Bachelor's...
Configuration and Data Management Analyst II - Engines
Work directly with engine product teams in providing timely configuration and data management services for all types of data. Your ability to perform rapid and agile review and editing of many critical documents and engineering data will support Blue Origin's commitment to accurate and on-time deliv...
Program Implementation Specialist
The Program Implementation Specialist will be reporting to the Contract Admin Supervisor and will be supporting the Sales team. As the Program Implementation Specialist, your main responsibilities will be maintaining and supporting external and internal resources and pricing databases for the Sales ...