Description :
- This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs.
- Building strong working relationships with these key stakeholders is critical for success in this role.
Your role :
- You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
- You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
- You own customer communications E2E for all service events.
- You navigate complex discussions with customers when scheduling appointments.
- You manage and apply prioritization logic that aligns with customer commitments.
- You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
- You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
- You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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