Lab Computing Analyst

Responsibilities :

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Conduct and maintain inventories of client systems
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implements Windows based security, including but not limited to : user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and / or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for instrument vendor
• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
• Provides technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as client Liaison for software / hardware related inquiries
• Participate in client team meetings
• Provides support across all PerkinElmer Enterprise practices as required

Skills Required :

Education : Associate degree + few Certificates (Microsoft, A+, Network+, CCNA, ITIL, etc.)

Must haves :

Great scheduling flexibility to work in a 24*7 work environment (holidays included); Comfortable to work in pharma environment, where gowning and PPE kits are mandatory

Preferred :

Schedule : This will fluctuate due to the job's requirement - mainly night shift, 75% of their schedules would be anywhere between 8 : 00 PM to 6 : 00 AM or could potentially be midday where it could be anywhere between 12 : 00 PM to 10 : 00 PM.

The candidate will receive 1-2 weeks of heads up on their schedule.

Basic Qualifications :

• Bachelor’s degree in Computer Science or technology-related field with 1-2+ years of technical experience OR
• Associate degree and 4+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Preferred Qualifications :

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Experience in the support and troubleshooting of scientific instrumentation
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.

Other Requirements :

• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate / Salary : $25 / hr-$30 / hr on W2 (DOE)