BILINGUAL CUSTOMER SERVICE SPECIALIST

bilingual customer service specialist.

• san mateo , california
• posted september 9, 2024

job details

summary

• $23 - $25 per hour
• temp to perm
• no requirements
• category office and administrative support occupations
• referenceAB 4604947

job details

As a key member of the team, the office coordinator / customer service specialist will work closely with the director to oversee the operations of our programs.

This position requires exceptional attention to detail, the ability to provide exceptional customer service to all those involved with the organization, and the ability to work well as part of a team.

The coordinator / customer service specialist is pivotal in enhancing the client experience. Due to the communication required, only candidates who are fluent in both English and Spanish will be considered.

If this sounds like you, please read on and if you are interested and qualified, please or reach out to [email protected]

salary : $23 - $25 per hour

shift : First

work hours : 9 AM - 5 PM

education : No Degree Required

Responsibilities

• Process and schedule boutique appointments for new and existing clients.
• Manage boutique appointment availability using Google calendar.
• Handle in-person and phone inquiries with exceptional customer service skills, addressing client needs and providing education on our donation-based inventory and appropriate items for the client.
• Prep items requested by clients prior to their appointment.
• Assist clients at Boutique appointments.
• Provide support in overseeing the boutique process and experience for our clients, including what items we carry, the structure of the boutique appointment, etc.
• Implementation, tracking, and evaluation of our Boutique, including appointment data, items provided to client, length of appointments, etc.
• Ensure sufficient inventory for both the Boutique and Comfort Totes, including managing the off-site inventory storage or sourcing existing and new vendors to purchase items when necessary.
• Coordinate possible in-kind donations with individuals or businesses to ensure we only take items that we can provide in the Boutique or Comfort Totes.
• In partnership with the Director of Programs, develop Boutique training sessions for staff and volunteers and provide training as needed.
• Work with the Volunteer Engagement Coordinator to develop and implement workflows to utilize the unique skillsets of our volunteers in support of our clients.

Skills

• Google for Business Suite (2 years of experience is required)
• Microsoft Office (2 years of experience is required)
• Non profit
• Customer Service
• Communication
• Administrative Duties
• Spanish (2 years of experience is required)

Qualifications

• Years of experience : 4 years
• Experience level : Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

get in touch

we are here to help you with your questions.

rebecca lipe

• 1 916 326 5175 (tel : +1 916 326 5175)
• [email protected]
11 hours ago