PATIENT SERVICES SPECIALIST - BETWEEN VISIT CARE COORDINATOR
UW Medicine Primary Care - South Lake Union has an outstanding opportunity for a Between Visit Care Coordinator.
WORK SCHEDULE
- Full-time, 100% FTE (40 hours per week)
- Mon-Fri, 8 : 30am - 5 : 00pm
- Day Shift
POSITION HIGHLIGHTS
- Conveniently located near public transportation
- Make a difference for the patients and employees we serve
- Opportunity to provide career growth
DEPARTMENT DESCRIPTION
UW Medicine Primary Care at South Lake Union offers a full spectrum of primary care services (including family medicine and integrated behavioral health), obstetrics and gynecology, and sports medicine.
PRIMARY RESPONSIBILITIES
- Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming / outgoing phone calls and responding to patient messages in MyChart
- Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers.
Routes to other care team members as necessary for follow up
- Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
- Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
- Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines
- Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
- Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc
- Other duties as assigned by supervisor
REQUIRED POSITION QUALIFICATIONS
- High school graduation or equivalent AND
- One year of healthcare, administrative, or customer service experience
- An equivalent combination of education / experience
ABOUT UW MEDICINE PRIMARY CARE
UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics.
Urgent care services are offered seven days a week at select locations.
UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success.
The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.
Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.
UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes : Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.
Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
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