PATIENT SERVICES SPECIALIST 2- PART-TIME DAYS (60% FTE)

PATIENT SERVICES SPECIALIST 2- PART-TIME DAYS (60% FTE)

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Join our award-winning team at UW Medical Center - Montlake . Among the top medical centers in the United States as rated by News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances.

UW Medical Center - Montlake has again earned News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area.

It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.

The UW MEDICAL CENTER MOTHER / BABY UNIT has an outstanding opportunity for a PART TIME (24 hours per week), DAY SHIFT, PATIENT SERVICES SPECIALIST 2- .

This position at the front desk is assigned to support and check in / out patients. Primary duties include checking in / checking out patients for clinic visits, answering the phone, processing incoming faxes, scheduling appointments, and assigning / creating referrals.

Schedule -

RESPONSIBILITIES :

• Reception and discharge activities
• Schedule appointments
• Coordinate ancillary appointments and referral process
• Check in patients
• Provide initial triage
• Coordinate medical records
• Verify and update registration information
• Perform other necessary activities to maintain unit operations
• Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times
• Obtain patient demographic information and insurance information accurately and legibly
• Respond to patient needs and concerns as appropriate
• Investigate complaints and works with unit manager to find solutions
• Provide general patient services such as directions, parking garage validation, calling for transportation, etc.
• Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information
• Assemble and send appointment and other information to patients and other customers
• Using the electronic medical record, obtain necessary data from documentation to complete data entry
• Perform data entry into various database systems accurately and completely
• Answer telephone in a professional and courteous manner according to UWMC standards and directs calls as appropriate
• Triage calls to appropriate staff and obtain necessary information for the return call
• Initiate emergency procedures when necessary, using appropriate documentation tools
• Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
• Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic
• Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and / or to determine level of coverage and requirements for accessing benefits
• Maintain ongoing documentation, tracking authorized referrals.
• Review referral and authorization forms for completeness and legibility Distribute
• Review daily schedules system to identify required medical record requests

Order and coordinate medical records as needed

• Track medical records and distribute
• Prepare medical record according to unit-specific procedures for patient visit
• Assemble and maintain satellite medical records according to unit-specific procedures
• Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area
• Respond to facility and environmental emergencies according to established procedures
• Inventory and order office supplies and forms from appropriate sources
• Sort, distribute, and mail faxes on a daily basis
• Ensure daily functioning of office equipment
• Perform related duties, including filing, as required
• Operate a multi-line phone system
• Operate computerized scheduling, patient registration, medical chart ordering, online referrals, electronic medical records and other applications as needed
• Utilize e-mail and Internet resources as required according to clinic practice and within University guidelines

REQUIREMENTS :

PATIENT SERVICES SPECIALIST 2 REQUIREMENTS : High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education / experience.

UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.