PROGRAM COORDINATOR, PATIENT SCHEDULER; FULL-TIME DAYS

PROGRAM COORDINATOR, PATIENT SCHEDULER; FULL-TIME DAYS

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis : Trauma, Burn, Neurosciences, AIDS / STD CARER, and mentally and medically vulnerable populations.

In addition to the centers of emphasis, HMC serves a mission population for King County.

The UW Medicine Eye Institute at Harborview has an outstanding opportunity for a highly motivated PROGRAM COORDINATOR (Full-Time, Day Shifts) to help facilitate various treatments and surgeries for our patients.

This position will work with the current Patient Care Coordinator team.

The Program Coordinator is responsible for coordinating the care and disposition of patients who require urgent pre-operative, diagnostic, and routine care.

Broadly, this includes interfacing with insurance companies to determine coverage, scheduling clinic appointments, obtaining medical records prior to clinic appointments, and scheduling follow-up clinic visits.

Additionally, the Program Coordinator will print reports and care plans and facilitate correspondence between Harborview and the referral community, as well as provide support for the providers in clinic.

These patients may be referred from various UW Medical Center services or outside facilities for various ophthalmic care to include elective services.

Program Coordinator responsibilities include :

• Manage referrals from various departments / divisions and schedule appointments in a complete and timely manner. Special attention is required for urgent patients.
• Coordinate with various departments to schedule high-risk patients who require specialized studies.
• Pre-authorization and contacting insurance carriers as required. Provide patients with explanation of coverage and co-payments.
• Obtain outside medical records.
• Contact / interface with various transportation companies to facilitate arrangements.
• Manage provider templates and schedules via EPIC application.
• Communicate with interdisciplinary clinical staff from Harborview and outside facilities, patients, and caregivers.
• Communicate with physicians regarding patient flow.
• Coordinate follow-up appointments.
• Data collection; compile and maintain various databases.
• Prioritize multiple competing projects to meet deadlines.
• Provide high-level word processing using Microsoft Office products.
• Assist with proactively managing vacancies in provider schedules.
• Interface with UWP clinics and providers to schedule appointments and follow-up.
• Schedule clinical appointments and diagnostic tests, especially scheduling liver biopsies, ultrasounds, CT Scans, and MRIs.
• Provide feedback and communicate with clinic staff to obtain incomplete or missing information needed to process referrals and / or schedule studies.
• Manage clinic in-basket messages in EPIC.
• Perform related duties as required.

Core Competencies of this position include :

• Consistently use creative problem-solving approaches to resolve difficult situations.
• Recognize and effectively prioritize information / assignments and follow up.
• Exercise proactive, prudent judgment and decision-making skills to solve administrative problems.
• Well-developed critical thinking skills, particularly in ambiguous situations.
• Ability to operate with minimal day-to-day direction or oversight.
• Provide information in accordance with hospital policy to move work forward without waiting for detailed instructions.
• Understand and comply with hospital policy and HIPPA regulations.
• Proficiency in use of communication devices used in the department / hospital.
• Direct calls / messages to appropriate staff in a timely manner.
• Demonstrated knowledge of medical terminology.
• Objectively assist in developing systems that improve responsiveness of services.
• Courteous and professional communication skills with patients and co-workers.
• High degree of organizational skills to accurately schedule patients of varying acuity into clinic.
• Demonstrate a commitment to the mission, core values and goals of Harborview and its healthcare delivery, including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.

REQUIREMENTS : High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education / experience

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.