Analytics Engagement Manager

At Incite, we rapidly create value for our clients with perceptive problem solving and insightful analytics that drive long-term, positive top- and bottom-line results.

We bridge the gap between data and people by aligning data assets and outcomes to the Who, What, Why of our clients. We build amazing solutions to meet these needs, and we make sure our clients can use what we build - to move their businesses forward.

We are a carefully curated team of highly professional and experienced practitioners who excel at solving complex business challenges with data-driven technology solutions.

We want our clients to be moved by analytics that we together, create and drive.

We work with name-brand, Fortune 500 clients to drive innovation and transformation within connected mobility, advanced manufacturing and IoT, autonomous vehicles, healthcare, and entertainment industries.

We are seeking an experienced Engagement Manager to be responsible for the overall execution of a project and client management as well as responsibility for account ownership, management and growth.

He or she is excited about and creates alignment and depth around the WHAT of our solutions - the business value, problem being solved, how it is being solved, and why.

The Engagement Manager evangelizes these needs and value throughout the life cycle of engagements, ensuring all stakeholders (with client or with Incite) understand what we are doing and why.

The Engagement Manager is responsible for expanding client accounts through farming and growth within existing engagements.

From project scoping through final delivery, the Engagement Manager :

• Puts vision and business value first and aligns to it with every meeting and deliverable
• Mentors team to ensure the client and team are aligned to the Who, What, Why
• Able to recite and is excited about the Who, What, Why at any time and the solutions we built to enable the How
• Evangelizes our current and future work
• Synthesizes all information into cohesive stories of our current and future engagements and ensures alignment among all parties
• Ensures deliverables and deployments are a Smashing Success by maintaining a pulse on project delivery, engagement, and quality
• Holds and grows strong relationship with Client Champion and Users
• Seeks beyond current engagements to close new deals
• Ensures projects are meeting timelines, budgets, and scopes
• Creates new proposals and statements of work
• Maintains and adjusts hours allocation according to project deliverables, budgets, and timelines as well as resource availability
• Updates documentation with all meeting notes (for future and current work)
• Creates Roadmaps for next phases
• Works with Account Executive to grow accounts

Required Qualifications

• Active listening
• Intuitive skills for observation of organizational influences and capability to apply learnings to make progress
• Critical thinking to assimilate conversations, documentation, and knowledge into meaningful outputs
• Engagement management experience
• High conversation and communication skills - both written (for email, documentation, presentations, etc.) and verbally (on video / phone meetings or in person) to continually define and evangelize the Who, What, Why
• Experience with integrating with development teams through the development process
• Experience with selling and writing proposals and SOWs
• Track record of closing deals
• Bachelor's degree (minimum)

An Incite Consultant :

• Seeks to present the best of himself or herself to our team members and our clients.
• Acts with integrity.
• Is a steward of the client, project, team.
• Is an evangelist of the WWW.
• Stays ahead of communication so that clients don't have to ask for timelines, meetings, status, deliverables.
• Spends time with clients at all levels (executives, sponsor, champion, managers, analysts, users, technical team members) to build relationships, figure out the organization, communicate and educate, and together evangelize what we can do.
• Is on time and prepared (all windows open, shows up early, presentations up).
• Is courteous and responsive - responds to internal and external emails, completely, anticipating the next question and answering it, being aware of who is on the cc and why.
• Announces herself or himself on conference calls upon entering, saying hello to those who join.
• Adapts to meet goals or to respond to internal or external needs, showing empathy and agility.
• Looks ahead to the next thing, leaning on the team to propose a solution with ingenuity.
• Acts with integrity, doing what we say.
• Takes the lead, with humility.
• Tenaciously communicates, communicates, communicates and educates, re-educates, re-re-educates.
• Maintains poise and composure.

Due to the variation in size and scope of our projects and project teams, other supporting roles expected to be filled are Business Analyst, QA Analyst, and Project Manager.

This is a hybrid role with 2 full days onsite in our Northville, Michigan office (adjusting schedule as needed to meet 2 day onsite requirement).

Core hours are 9am to 5pm Eastern time with requirement to work 40 hours / week.

We offer health, dental, vision, disability, and life insurance, and a 3% retirement plan contribution. 2 weeks of paid vacation, 1 week of personal time, and 10 paid holidays (on a schedule) are included.