We are partnering with a direct client in search of a A / V Support Technician. This is an evening shift role onsite in NYC.
Must be proficient in troubleshooting Zoom.
Title : A / V Support Tech
Location : onsite in NYC (local candidates welcome to apply!)
Duration : FTE / Permanent
Pay : $65-82K DOE
Hours : This is an evening shift position - hours are 3pm 11PM
Responsibilities :
- Collaborate with colleagues to support meetings and multi-media activities
- Set up conference room technology for scheduled and ad hoc audio and video meetings
- Assist meeting participants in using the Firm’s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
- Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
- Help troubleshoot, repair or escalate issues related to our integrated AV systems
- Support Firm events by setting up, supporting and / or removing AV equipment
- Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
- Take ownership of technical problems and be proactive in resolving the issue
- Assist the team with IT equipment moves to support internal office relocations
- Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions
Qualifications :
- 1+ year in a similar role
- High School diploma required; a Bachelor's degree in related field preferred
- Knowledge of VOIP system, Cisco Call manager
- Diagnosing and resolving end-user issues
- Team player who is ambitious and motivated
- Excellent interpersonal skills and patience working with others
- Must be able to multitask and work in a fast-paced environment
- Must have exceptional skills in the following : communications, customer service, problem-solving / troubleshooting, follow-up and organization
- Strives to exceed the expectations and needs of internal and external clients
- Makes personal contact, follow ups and closes loops in a timely manner
- Ability to work in a team and solo environment
- Excellent verbal and written skills
- Capable of grasping new concepts without prior experience
- Ability to lift 50Lbs or move equipment, if needed
We are an Equal Opportunity Employer
A/V Support Tech (evening shift)
We are partnering with a direct client in search of a A/V Support Technician. This is an evening shift role onsite in NYC. This is an evening shift position -. Support Firm events by setting up, supporting and/or removing AV equipment. ...
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